Knowledge Consultant – Claims Specialist

4 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled Knowledge Consultant to join our Claims & Assessing team. As a key member of our team, you will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.

Key Responsibilities
  • Knowledge Article Management: Create and maintain knowledge articles and requests within an agreed timeframe.
  • Process Documentation: Liaise with key subject experts and stakeholders to gather and document process information.
  • Knowledge Development: Develop, deploy, and maintain best practice knowledge to sustain or improve the capability of C&A within expected timeframes.
  • Knowledge Management Design: Apply, monitor, and ensure adherence to Knowledge Management design principles for all C&A.
  • HIYA Implementation: Collaborate and support the implementation, embedding, and use of HIYA across C&A by building and maintaining relationships with cross-business functions and stakeholders.
  • Knowledge Onboarding: Support the Claims & Assessing Knowledge Management Onboarding/Accreditation program with ongoing coaching and mentoring.
  • Continuous Improvement: Advocate for HIYA, support the C&A business to review, identify areas for improvement in its knowledge base to sustain or improve the capability of C&A.
  • Risk Management: Identify and report potential risks or inadequate controls related to compliance or operational risks.
About You
  • Communication Skills: The ability to work effectively with all levels of business and technical teams, and to be able to tailor your communication style accordingly.
  • Technical Writing: Demonstrated experience in technical writing, including producing, reviewing, and documenting to a high standard.
  • Complex Information: Proven ability to distil complex information into a clear and logical written format.
  • Organisational Skills: Excellent organisational and analytical skills, and demonstrated skills in critical thinking, attention to detail, and problem-solving.
  • Time Management: Effective time management, planning, and prioritisation, and the ability to manage changing priorities.
  • Stakeholder Engagement: The ability to engage, coordinate, and influence a large range of stakeholders.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.


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