Marketing Coordinator: Customer Retention Specialist

24 hours ago

Melbourne, Victoria, Australia beBeeEmail Full time $900,000 - $1,200,000
Email Marketing Specialist Opportunity

We are seeking a highly skilled Email Marketing Specialist to support the execution of email and lifecycle campaigns.

This role involves coordinating creative assets, building and deploying campaigns, and supporting loyalty and retention initiatives. You will maintain campaign documentation, QA processes, and summarize results to inform ongoing improvements.

As part of our Commercial team, your focus will be on retention strategies that drive sustainable customer and business growth.

  1. You owned the eDM/email campaign set-up process from start to finish, including set-up, QA, scheduling, and post-send checks.
  2. You executed email campaigns with precision using marketing tools like Klaviyo, applying a strong attention to detail and a QA mindset to deliver error-free lifecycle campaigns on time.
  3. You proactively managed multiple tasks and timelines efficiently, demonstrating a detail-oriented working style and a sense of urgency with respect to deadlines.
  4. You collaborated cross-functionally with strong communication skills to support the smooth delivery of campaigns.
  5. You contributed to hitting global email forecasts for key metrics like open rates and click-through rates.
  6. You were highly in tune with the customer lifecycle and email flow touches, suggesting and making updates/additions based on data.

Key skills include:

  • Proactive and meticulous execution.
  • Strong problem-solving skills with no hesitation to dig in, reach out, and provide solutions.
  • Time management and prioritization with adaptability and speed in a fast-paced environment.
  • Collaboration and improvement-driven approach.
  • Ability to apply an analytical and test-and-learn mindset to improve performance and inform optimization.

The successful candidate will have a passion for delivering impactful email campaigns and a commitment to continuous learning and improvement.

We offer a competitive salary, meaningful support towards healthcare, generous paid leave, tailored learning and development opportunities, and a collaborative work environment.

Our engagement surveys tell us that our team is proud to work here, and we believe a diversity of perspectives makes a team stronger.

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