Customer Retention Specialist

21 hours ago


Melbourne, Victoria, Australia beBeeLoyalty Full time $100,000 - $140,000
Key Job Responsibilities

The primary goal of this role is to oversee the strategic development and implementation of loyalty programs aimed at enhancing customer retention and satisfaction.

This involves managing the health of member databases, acquiring new members, and optimizing existing customer value propositions to drive engagement and revenue growth.

Additionally, the incumbent will be responsible for developing and executing cross-channel campaigns, building and optimizing automated lifecycle campaigns, and influencing key stakeholders to execute the loyalty strategy effectively.


About You And Your Skills

To succeed in this role, you will require a strong background in marketing, loyalty, or CRM, with a minimum of 5 years' experience leading a team in these areas.

A tertiary qualification in Advertising/Marketing/Business would be highly desirable, as would a proven track record of delivering successful email marketing campaigns and managing complex data analytics tools such as Adobe Analytics.

Strong communication, negotiation, and influencing skills are essential, as is a sound knowledge of consumer research and analytics.

Experience in managing loyalty-based retail media solutions and familiarity with CMS systems would also be advantageous.


What's In It For You
  • Flexible working options to suit your needs.
  • Access to office perks including a gym facility, fitness classes, free parking, BBQ area, mini-supermarket, and fooderie hub.
  • Discounts on supermarket and liquor purchases online and in-store.
  • Opportunities for learning and development to help you grow professionally.
  • Paid parental leave and investment in your future through an annual team member share plan.


  • Melbourne, Victoria, Australia beBeeRetention Full time

    Job TitleCulture-driven organization seeks a seasoned Customer Retention Specialist to drive loyalty and retention initiatives across email, SMS, and push channels. The ideal candidate will be responsible for owning and evolving the customer retention engine, designing lifecycle journeys, building segmentation strategies, and owning key CRM performance...


  • Melbourne, Victoria, Australia beBeeRetention Full time $100,000 - $120,000

    Our ideal candidate is a seasoned Customer Retention SpecialistWe are seeking a highly skilled CRM and retention professional to drive our customer retention strategy. As a key member of the digital and marketing function, you will be responsible for owning and evolving the customer retention engine across email, SMS, and push.Main Responsibilities:Audit and...


  • Melbourne, Victoria, Australia beBeeCustomerLoyalty Full time $120,000 - $140,000

    Drive Customer Loyalty with Data-Driven StrategiesJob OverviewThis role presents a unique opportunity for an experienced professional to drive customer retention and increase lifetime value through effective loyalty marketing strategies.The ideal candidate will possess a strong understanding of program design, customer lifecycle marketing, and data-driven...


  • Melbourne, Victoria, Australia beBeeCustomerSuccess Full time

    Client Retention SpecialistWe are seeking a skilled Client Retention Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our organization.The ideal candidate will have excellent communication and interpersonal skills, as well as the...


  • Melbourne, Victoria, Australia Medibank Private Limited Full time

    Select how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...


  • Melbourne, Victoria, Australia Medibank Private Limited Full time

    Select how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...

  • Retention Specialist

    17 hours ago


    Melbourne, Victoria, Australia beBeeMarketing Full time $100,000 - $120,000

    At DoorDash ANZ, we're scaling our fast-growing business by experimenting and iterating on innovative ideas to build world-class consumer experiences. Our Retention Marketing team is a squad of problem solvers who aim to retain customers and build programs that make them come back to the app more often.About the RoleWe create strategic programs and...


  • Melbourne, Victoria, Australia beBeeLoyalty Full time $110,000 - $140,000

    Job Overview As a Loyalty Manager, you will be responsible for developing and executing the strategy for our Loyalty program. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer behavior. The ideal candidate will have a proven track record in loyalty marketing and experience managing...


  • Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $120,000

    Customer Success SpecialistWe are seeking a Customer Success Specialist to join our team.The ideal candidate will have experience working in the wholesale industry or at a multi-brand retailer, ideally as a Buyer or similar role. They will also possess extensive experience in Customer Success or Account Management within both SaaS and wholesale/retail...


  • Melbourne, Victoria, Australia Buscojobs Full time

    It starts here.With Bendigo Bank... and you.We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.As Team Leader Retention, you will play a crucial role in nurturing and growing customer relationships to improve customer...