Customer Retention Specialist

Job TitleCulture-driven organization seeks a seasoned Customer Retention Specialist to drive loyalty and retention initiatives across email, SMS, and push channels. The ideal candidate will be responsible for owning and evolving the customer retention engine, designing lifecycle journeys, building segmentation strategies, and owning key CRM performance...

Our ideal candidate is a seasoned Customer Retention SpecialistWe are seeking a highly skilled CRM and retention professional to drive our customer retention strategy. As a key member of the digital and marketing function, you will be responsible for owning and evolving the customer retention engine across email, SMS, and push.Main Responsibilities:Audit and...

Drive Customer Loyalty with Data-Driven StrategiesJob OverviewThis role presents a unique opportunity for an experienced professional to drive customer retention and increase lifetime value through effective loyalty marketing strategies.The ideal candidate will possess a strong understanding of program design, customer lifecycle marketing, and data-driven...

Client Retention SpecialistWe are seeking a skilled Client Retention Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our organization.The ideal candidate will have excellent communication and interpersonal skills, as well as the...

Retention StrategistYou will drive customer retention across email, SMS, and push channels, focusing on automated lifecycle journeys, smart segmentation, and data-led personalisation.About the RoleAudit and rebuild automated workflows in a CRM platform to improve performance and scalabilityDesign and optimise lifecycle journeys across onboarding,...

Role OverviewThe primary objective of this position is to foster long-term relationships with customers through proactive engagement, empathetic listening, and personalized support.Key Responsibilities:Strategically develop and implement inbound and outbound call programs to maximize customer retention.Provide expert assistance to existing customers...

Select how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...

Select how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...

Key Job ResponsibilitiesThe primary goal of this role is to oversee the strategic development and implementation of loyalty programs aimed at enhancing customer retention and satisfaction.This involves managing the health of member databases, acquiring new members, and optimizing existing customer value propositions to drive engagement and revenue...

Job Description:Purpose of the Role: A newly created position within our dynamic customer retention team is available for motivated professionals. This key leadership role focuses on developing strategies to enhance customer loyalty, drive growth opportunities, and foster a culture of continuous improvement.This exciting opportunity calls for a strong...