
Customer Retention Specialist
3 days ago
Our ideal candidate is a seasoned Customer Retention Specialist
We are seeking a highly skilled CRM and retention professional to drive our customer retention strategy. As a key member of the digital and marketing function, you will be responsible for owning and evolving the customer retention engine across email, SMS, and push.
Main Responsibilities:- Audit and rebuild automated workflows in Hubspot to improve performance and scalability.
- Design and optimize lifecycle journeys across onboarding, post-purchase, winback, churn risk, and loyalty.
- Build and evolve segmentation strategies based on behavioral and transactional data.
- Own key CRM performance metrics including retention rate, second-purchase rate, and loyalty engagement.
- Use cohort analysis to uncover insights, benchmark performance, and drive test-and-learn programs.
- Lead CRM communications for the brand's loyalty program across welcome, tier progression, and rewards.
- Partner with the performance marketing agency to ensure seamless customer experiences across channels.
- 3–5 years' experience in CRM, lifecycle marketing, or retention ideally in eCommerce or consumer.
- Proven track record building automated campaigns across email, SMS, and push.
- Strong understanding of lifecycle metrics, segmentation, and loyalty frameworks.
- Experience using Hubspot or similar CRM platforms (SQL skills are a bonus).
- Data-first mindset confident interpreting behavioral data and drawing insights to influence strategy.
- Comfortable working in a fast-paced, high-growth environment where agility and collaboration are key.
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Customer Retention Specialist
3 days ago
Melbourne, Victoria, Australia beBeeRetention Full timeJob TitleCulture-driven organization seeks a seasoned Customer Retention Specialist to drive loyalty and retention initiatives across email, SMS, and push channels. The ideal candidate will be responsible for owning and evolving the customer retention engine, designing lifecycle journeys, building segmentation strategies, and owning key CRM performance...
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Customer Retention Specialist
1 hour ago
Melbourne, Victoria, Australia beBeeCustomerRetention Full time $50,000 - $80,000Job SummaryWe are seeking a highly motivated Customer Retention Specialist to join our team. As a key member of our customer service department, you will be responsible for building strong relationships with customers and delivering exceptional service experiences.">The ideal candidate will have a proven track record of success in a sales-focused customer...
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Customer Retention Specialist
2 days ago
Melbourne, Victoria, Australia beBeeCustomerLoyalty Full time $120,000 - $140,000Drive Customer Loyalty with Data-Driven StrategiesJob OverviewThis role presents a unique opportunity for an experienced professional to drive customer retention and increase lifetime value through effective loyalty marketing strategies.The ideal candidate will possess a strong understanding of program design, customer lifecycle marketing, and data-driven...
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Client Retention Specialist
3 days ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full timeClient Retention SpecialistWe are seeking a skilled Client Retention Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our organization.The ideal candidate will have excellent communication and interpersonal skills, as well as the...
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Retention Marketing Specialist
3 weeks ago
Melbourne, Victoria, Australia Medibank Private Limited Full timeSelect how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...
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Retention Marketing Specialist
3 weeks ago
Melbourne, Victoria, Australia Medibank Private Limited Full timeSelect how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...
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Customer Retention Specialist
1 day ago
Melbourne, Victoria, Australia beBeeLoyalty Full time $100,000 - $140,000Key Job ResponsibilitiesThe primary goal of this role is to oversee the strategic development and implementation of loyalty programs aimed at enhancing customer retention and satisfaction.This involves managing the health of member databases, acquiring new members, and optimizing existing customer value propositions to drive engagement and revenue...
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Retention Specialist
1 day ago
Melbourne, Victoria, Australia beBeeMarketing Full time $100,000 - $120,000At DoorDash ANZ, we're scaling our fast-growing business by experimenting and iterating on innovative ideas to build world-class consumer experiences. Our Retention Marketing team is a squad of problem solvers who aim to retain customers and build programs that make them come back to the app more often.About the RoleWe create strategic programs and...
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Customer Retention Strategist
17 hours ago
Melbourne, Victoria, Australia beBeeLoyalty Full time $110,000 - $140,000Job Overview As a Loyalty Manager, you will be responsible for developing and executing the strategy for our Loyalty program. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer behavior. The ideal candidate will have a proven track record in loyalty marketing and experience managing...
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Customer Success Specialist
1 day ago
Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $120,000Customer Success SpecialistWe are seeking a Customer Success Specialist to join our team.The ideal candidate will have experience working in the wholesale industry or at a multi-brand retailer, ideally as a Buyer or similar role. They will also possess extensive experience in Customer Success or Account Management within both SaaS and wholesale/retail...