Retention Marketing Specialist

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It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

We are on the hunt for an experienced and passionate Marketing Specialist to join our Retention Marketing team in this 12 month fixed term opportunity. In this role you'll be supporting the Marketing Manager on delivering our member retention and engagement initiatives, to achieve customer and business outcomes deriving from the Customer and Lifecycle Management (CALM) Squad.

As Marketing Specialist, you will partner with stakeholders including our Experience and Consumer Hub and the wider marketing team to help drive retention strategies for Medibank. Day to day, this role would see you:

Deciding if your day is best spent working from home or the office. We don't go for mandated office attendance here at Medibank, but we will need you to come along to team days and events when they're on.

Manage and execute multi-channel campaigns against agreed objectives and delivering to key metrics

Use data insights and analysis to develop new campaign ideas and initiatives.

Implement a test and learn approach that enables robust decision-making and budget allocation to efficiently generate additional revenue growth, engagement and retention.

Contribute to, be the customer lens and support the delivery of key programs of work that come out of the CALM squad

Ensure appropriate reporting and analytics are in place to measure marketing effectiveness and optimise ROI, including lapse impact and attempted lapse

Logically work through complex campaign requirements and translate business requirements into effective campaigns, while ensuring compliance and efficiency

Taking some time to recharge your batteries and encouraging others to do the same – you might grab a takeaway coffee and head out for a walking one on one with a team member, get to the gym for a lunchtime class or block out calendar time to attend to your childs school assembly.

What about you?

This role would be a perfect match for an experienced Specialist looking to grow their career with a large organisation. We will need you to bring your strong end to end campaign delivery experience along with a willingness to actively contribute to the team – we really want you to bring your fresh ideas and insights to the table You'll need to be a pro at pivoting – this is a fast paced environment where priorities can change quickly, so you need to be comfortable in running with new approaches.

An effective communicator, you will be able to engage with a range of stakeholders to achieve great results for the business. Experience working in the retention space will be highly regarded.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn't a buzzword, it's a reality.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go tohttps://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

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