Front Office Hospitality Associate
3 weeks ago
As a Front Office Receptionist at Veriu Group, you will be part of a dynamic team delivering exceptional guest experiences. This role involves providing top-notch customer service, resolving issues, and showcasing local knowledge to create lasting memories for our guests.
Key Responsibilities
- Deliver exceptional guest services at all touchpoints
- Resolve complaints and problems in a creative and effective manner
- Provide local insights and recommendations to guests
- Respond to emergency situations safely and professionally
- Identify opportunities to increase guest loyalty and retention
- Support the Hotel Manager in maintaining high operational standards
What We Offer
- National career growth opportunities
- Accelerated development in various hotel management and corporate areas
- Comprehensive onboarding and ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High-performing culture that values relationships and individuality
- Generous referral bonuses
- Discounts on accommodation and private health insurance
- Access to our Employee Assistance Program
About You
We're looking for adaptable individuals who can thrive in a fast-paced environment. Requirements include Australian working rights, First Aid and RSA certificates, flexibility to work various shifts, and experience in customer service roles.
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