Front Office Hospitality Associate

3 weeks ago


Sydney, New South Wales, Australia Veriu Group Full time
Role Overview

As a Front Office Receptionist at Veriu Group, you will be part of a dynamic team delivering exceptional guest experiences. This role involves providing top-notch customer service, resolving issues, and showcasing local knowledge to create lasting memories for our guests.


Key Responsibilities
  1. Deliver exceptional guest services at all touchpoints
  2. Resolve complaints and problems in a creative and effective manner
  3. Provide local insights and recommendations to guests
  4. Respond to emergency situations safely and professionally
  5. Identify opportunities to increase guest loyalty and retention
  6. Support the Hotel Manager in maintaining high operational standards

What We Offer
  • National career growth opportunities
  • Accelerated development in various hotel management and corporate areas
  • Comprehensive onboarding and ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and job security
  • High-performing culture that values relationships and individuality
  • Generous referral bonuses
  • Discounts on accommodation and private health insurance
  • Access to our Employee Assistance Program

About You

We're looking for adaptable individuals who can thrive in a fast-paced environment. Requirements include Australian working rights, First Aid and RSA certificates, flexibility to work various shifts, and experience in customer service roles.



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