Retention Specialist
1 month ago
We're seeking a talented Retention Consultant to join our team at Weploy. As a key member of our organization, you'll play a vital role in driving customer satisfaction and loyalty.
Key Responsibilities:- Develop and implement strategies to retain customers and increase loyalty
- Build and maintain strong relationships with clients to understand their needs and preferences
- Collaborate with cross-functional teams to identify opportunities for growth and improvement
- Provide exceptional customer service and support to ensure high levels of satisfaction
- Stay up-to-date with industry trends and best practices to drive business growth
- AU or NZ Citizenship or Permanent Residency
- Minimum 1 year recent experience handling complex inbound calls (healthcare industry a plus)
- Confidence in working with numbers and math
- Full-time availability across Mon-Fri
- Happy to work onsite in the Geelong office
- Can-do attitude and resilience
- Exceptional communication skills both verbally and written
- Double Vaccination required
- Above award hourly rate of $41.48 + Super
- Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands
- 6 month temp contract with opportunity to transition to perm
- Mon-Fri 8.30-5pm onsite in a modern and bright office
- 4-6 week training programme to get you set up in the role
Apply now and take the first step towards a rewarding career with Weploy
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