Retention Specialist

1 month ago


North Geelong, Victoria, Australia Weploy Full time
Unlock Your Potential in a Rewarding Role

We're seeking a talented Retention Consultant to join our team at Weploy. As a key member of our organization, you'll play a vital role in driving customer satisfaction and loyalty.

Key Responsibilities:
  • Develop and implement strategies to retain customers and increase loyalty
  • Build and maintain strong relationships with clients to understand their needs and preferences
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement
  • Provide exceptional customer service and support to ensure high levels of satisfaction
  • Stay up-to-date with industry trends and best practices to drive business growth
Requirements:
  • AU or NZ Citizenship or Permanent Residency
  • Minimum 1 year recent experience handling complex inbound calls (healthcare industry a plus)
  • Confidence in working with numbers and math
  • Full-time availability across Mon-Fri
  • Happy to work onsite in the Geelong office
  • Can-do attitude and resilience
  • Exceptional communication skills both verbally and written
  • Double Vaccination required
What We Offer:
  • Above award hourly rate of $41.48 + Super
  • Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands
  • 6 month temp contract with opportunity to transition to perm
  • Mon-Fri 8.30-5pm onsite in a modern and bright office
  • 4-6 week training programme to get you set up in the role

Apply now and take the first step towards a rewarding career with Weploy



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