Renewal Specialist

1 month ago

North Sydney Council, Australia NetApp Full time

Job Title: Renewal Specialist

Job Summary

As a Renewal Specialist at NetApp, you will play a critical role in managing the existing customer base to retain and grow revenue. You will execute GTM strategies and initiatives to grow revenue generated from customer retention sales and meet KPIs for tech refresh, add-on, and renewals sales.

Key Responsibilities

  • Work closely with Client Executives and CSM to determine account install base strategy and identify and qualify retention opportunities
  • Own IB management process and support IB retention sales within their IB retention specialty
  • Oversee the retention opportunity creation and hygiene
  • Maintain and grow retention rates, including renewal on-time and in-quarter rates, tech refresh, keystones, cloud subscriptions, and discount governance
  • Establish profitable relationships with channel partners, customers, and account teams with a focus on retention, identifying opportunities for upselling and minimizing churn
  • Design, scope, and prepare customer proposals within their assignment, aligned to specialty
  • Own quoting process and quote quality for core renewals, tech refresh, managed services, and cloud renewals; collaborate with NetApp quoting team to ensure quality, timeliness, and accuracy of quotes
  • Serve as a subject matter expert and provide technical advice related to customer proposals/quotes to help address queries from customers and channel partners; provide advice on compliance matters and policies
  • Engage with channel partners to progress retention opportunities through the sales cycle
  • Educate channel partners on the retention IB process and opportunity management process
  • Attend customer/partner escalations related to retention sales and/or IB matters and engage with cross-functional teams to seek resolution

Requirements

  • Hands-on experience as a renewal specialist in storage or similar IT space
  • Aptitude and readiness for learning and understanding new technologies
  • Creativity in problem-solving and good customer service skills
  • Ability to understand and communicate technical solutions and selling concepts
  • Strong ability to use data to drive insights and execute
  • Has strong communication and organizational skills
  • Interacts and collaborates with cross-functional teams across time zones and cultures

  • Senior Renewals Account Specialist

    3 weeks ago

    North Sydney Council, Australia OpenText Corporation Full time

    About the RoleThis position focuses on customer communication and sales skills, serving as the primary renewal contact for OpenText. Key responsibilities include producing renewal quotes, following up on maintenance renewals, and selling the value of our Support Programs to customers.Key ResponsibilitiesAnalyze and prepare renewal quotes within established...

  • Senior Renewals Account Specialist

    1 month ago

    North Sydney Council, Australia OpenText Corporation Full time

    Unlock Your Potential at OpenTextAs a Senior Renewals Account Specialist at OpenText, you will play a critical role in driving business growth through strategic renewal sales and customer engagement. This position requires a unique blend of communication, negotiation, and organizational skills to ensure seamless renewal processes and maximize customer...

  • Renewal Specialist

    3 weeks ago

    North Sydney Council, Australia NetApp Full time

    Job SummaryAs a Renewal Specialist at NetApp, you will play a crucial role in managing the existing customer base, focusing on retention and growth. This position executes in line with our GTM strategies, aiming to increase revenue generated from customer retention sales, and meet KPIs for tech refresh, add-on, and renewals sales.Key...

  • Renewals Specialist

    4 weeks ago

    Sydney, Australia UpGuard Full time

    **Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...

  • Renewal Sales Specialist

    2 months ago

    Sydney, Australia Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Senior Renewals Account Representative

    4 weeks ago

    North Sydney Council, Australia OpenText Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Renewable Energy Specialist

    5 days ago

    Sydney, New South Wales, Australia Essential Energy Full time

    Company Overview:Essential Energy is a leading energy network that plays a pivotal role in delivering electricity to regional, rural and remote communities.About the Role:We are seeking passionate individuals to join our team as Renewable Energy Specialists. As a member of our team, you will be responsible for building and maintaining the poles and wires...

  • Energy Consultant

    1 month ago

    North Sydney Council, Australia Careerone Partner Network Full time

    Unlock Your Potential in Renewable EnergyWe are seeking a highly motivated and customer-focused individual to join our team as a Solar Energy Sales Professional. As a key member of our sales team, you will play a critical role in promoting our innovative solar panel and battery solutions to customers in North Sydney.With a strong passion for renewable energy...

  • Renewable Energy Approvals Specialist

    1 month ago

    Sydney, New South Wales, Australia Mott MacDonald Full time

    Renewable Energy Approvals SpecialistUnlocking Opportunities in Renewable EnergyMott MacDonald is a leading engineering, management, and development consultancy with a strong presence in Australia and globally. We are a dynamic and innovative company with a proud history of delivering complex projects in the renewable energy sector.Our team has a proven...

  • Renewable Energy Specialist

    2 weeks ago

    Sydney, New South Wales, Australia nrmjoEnvironmental jobs, NRM Full time

    Exciting opportunity for an experienced Ecologist to join our team at NRM as a Principal level Specialist.Company OverviewNRM, a leading provider of environmental consulting services, is committed to delivering sustainable solutions to private and public sector clients. With 30 years of experience, we have established ourselves as industry leaders in...

  • Renewal Operations Specialist

    7 days ago

    Sydney, New South Wales, Australia ELMO Software Full time

    About the OpportunityAt ELMO Software, we are seeking a driven and customer-focused Renewal Operations Specialist to join our dynamic team. This role offers an exciting opportunity to develop your career in account management, sales, and customer success.Job DescriptionClient Relationship Management: Establish strong client relationships, serve as the...

  • Anz Mma Renewal Executive

    4 weeks ago

    North Sydney, Australia Autodesk Full time

    Job Requisition ID # - 24WD82851 Position Overview The mission is to create customer loyalty and growth through irresistible customer experiences. The Renewals Specialist/Executive is responsible for driving, forecasting, and ensuring the closure of renewals. The role is also responsible for identification and creation of expansion opportunities. This role...

  • Renewable Energy Development Specialist

    5 days ago

    Sydney, New South Wales, Australia Redpath Partners Full time

    About the Role:Redpath Partners is seeking a highly skilled Renewable Energy Development Specialist to join our team. This exciting opportunity is pivotal in driving business growth and development within the renewable energy sector.Key Responsibilities:Identify opportunities for business expansion with renewable energy developersBUILD and maintain...

  • Senior Renewals Account Representative

    1 month ago

    North Sydney, Australia OpenText Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Renewable Energy Support Specialist

    3 days ago

    Sydney, New South Wales, Australia Advance Careers Full time

    Company OverviewAdvance Careers is a leading provider of renewable energy solutions, dedicated to helping businesses reduce their carbon footprint and contribute to a sustainable future.SalaryThe estimated annual salary for this position is $60,000 - $80,000, depending on experience.Job DescriptionAs a full-time Renewable Energy Support Specialist, you will...

  • Renewable Energy Business Development Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Redpath Partners Full time

    Join a Leading Player in Renewable EnergyWe are seeking a highly motivated Renewable Energy Business Development Specialist to join our team at Redpath Partners.About the Role:The successful candidate will be responsible for identifying opportunities for business growth with renewable energy developers, building key stakeholder relationships, and delivering...

  • Renewable Energy Safety Specialist

    1 month ago

    Sydney, New South Wales, Australia ACRWORLD Full time

    About ACRWORLD:We are a leading provider of electrical works for substations and EPC contracts in the renewable energy sector. Our team is expanding rapidly, and we need skilled professionals to support our growth. The Role:As a Renewable Energy Safety Specialist, you will be instrumental in promoting a culture of safety across our renewable energy projects....

  • Renewable Energy Safety Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ACRWORLD Full time

    About ACRWORLD:We are a leading provider of electrical works for substations and EPC contracts within the renewable energy sector. Our company is expanding rapidly and seeking skilled professionals to support our growth.The Role:As a Renewable Energy Safety Specialist, you will be instrumental in promoting a culture of safety across our renewable energy...

  • Renewable Energy Scheduling Specialists

    3 days ago

    Sydney, New South Wales, Australia Insight Resourcing Pty Ltd Full time

    At Insight Resourcing Pty Ltd, we are on a mission to empower families and commercial businesses to embrace clean, green energy solutions.We are currently seeking highly motivated Renewable Energy Scheduling Specialists to join our Contact Centre team in North Sydney. As part of this growing internal sales team, your role will be to make contact with...

  • Renewable Energy Specialist

    4 days ago

    Yorke Peninsula Council, Australia AGL Full time

    Powering Australia's Future with AGLWe are seeking an experienced Renewable Energy Specialist to join our team at the Wattle Point Wind Farm in South Australia.About the Role:This is a unique opportunity to work on one of Australia's most advanced wind farms, contributing to the country's transition to renewable energy.As a Renewable Energy Specialist, you...