Customer Retention Specialist

4 weeks ago


North Altona, Victoria, Australia Conquest Personnel Pty Ltd Full time
About the Role

We are seeking a highly skilled Customer Retention Officer to join our team at Conquest Personnel Pty Ltd.

Key Responsibilities
  • Follow up on sections of the database as directed to ensure existing accounts are looked after and maintained.
  • Provide information on specials and other new products to customers.
  • Establish areas of concern (pricing, quality, delivery times etc) with lapsed or missing customers and problem solve any issues.
  • Identify potential areas of sales growth and update the database with changed details and new contacts.
Requirements
  • Customer service or call centre experience.
  • Excellent communication skills.
  • Tactful and helpful problem solving approach.
  • Enthusiastic and proactive manner.
What We Offer
  • Attractive salary.
  • Normal office hours - Monday to Friday 9am to 5pm.

We look forward to receiving your application and discussing this opportunity further.


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