Human Resources Experience Specialist

2 days ago


North Sydney Council, Australia Invocare Full time
About the Role

We are seeking a highly skilled Human Resources Experience Specialist to join our People and Culture team in North Sydney. As an Onboarding Concierge, you will be responsible for ensuring new team members feel welcomed and supported throughout their first nine months.

You will work closely with managers to ensure employees have everything they need to thrive from day one and help build the foundation for their long-term success within InvoCare.

Key Responsibilities
  • Serve as the primary point of contact for new employees during their first nine months.
  • Conduct regular check-ins at critical milestones: pre-employment, week 1, week 3, and monthly throughout the first year.
  • Ensure managers plan and deliver effective workplace inductions.
  • Collaborate with teams like People Connect, IT, and Payroll to ensure a smooth onboarding process.
  • Monitor employee engagement through surveys, feedback, and stay interviews.
  • Identify and address any onboarding pain points, escalating issues as needed.
About You

We are looking for someone who thrives in a high-touch, customer-centric environment. You should have significant experience in a high-touch customer service role, strong organisational, time management, and communication skills.

You should also have a passion for improving employee experience and retention, be tech-savvy, and able to manage HR systems and analyse data (NPS, engagement surveys).

We offer a competitive salary of AU$90,000 - AU$110,000 per annum, depending on experience, plus benefits including a comprehensive leave package and opportunities for growth and career development.



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