Client Solution Specialist

6 months ago

North Sydney, Australia Shift Full time

**Company Description**:
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

We are seeking a dynamic Client Solutions Specialist to join our team. In this role, you'll have sensitive discussions with business owners, providing insights into contract terms and proposing assistance options with adept communication.

Your proactive engagement with business owners, collaboration with internal teams and effective communication of credit policies will help you deliver customer-centric resolutions and are key to your success.

Working in a collaborative team consisting of 20 Account Managers with a range of diverse responsibilities, you will be supervising customer groups, participating in campaigns, and addressing inquiries.

**What you'll do**:
- Engaging in proactive discussions with business owners regarding contractual terms and delivering favorable solutions to customers-
- Understand and articulate contractual terms to customers providing insight into contractual negligence-
- Be able to discuss and negotiate credit decisions to customers re-packaging the debt position whilst maintaining strong rapport with our customers-
- Analyze a customer’s financial position and be the conduit between credit, collections, and the customer-
- Negotiate the collection of outstanding accounts in a respectful manner-
- Supervise and monitor a customer group over time, ensuring effective communication between customers and Shift regarding ongoing developments-
- Work with customers to understand their business needs and strategies, and helping customers recognise how the Shift solutions can help accelerate their business-
- Proactively oversee and cultivate relationships with customers through strategic account management techniques and dedicated customer service-
- Collaborate with both external third-party organisations and internal stakeholders to ensure the accurate and proper completion of processes-
- Participate in impromptu campaigns, oversee incoming tasks, and provide support to the broader team, as necessaryUtilising Salesforce CRM to input and oversee customer account details-
- Ongoing outreach to allocated customer portfolio to support increased platform utilisation, promotion and retention-
- Providing guidance to customers on service, platform, and general queries-
- Adhere to internal policy, system processes and external regulatory requirements**Qualifications**:

- 2-5 years in Account Management, Credit or Collections (Debt Recovery)

**Additional Information**:

- Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.- Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.-
- Flexible working environment - we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.-
- Family support - industry leading 26 weeks paid parental leave.-
- Varied workspaces - our office enables areas for collaboration, brainstorming and socialising as well as focus zones.-
- Range of benefits - supporting your physical, psychological and financial wellbeing.

  • Client Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    Job DescriptionWe are seeking a highly skilled Client Solutions Specialist to join our team at News Corp Australia.About the RoleThis is an exciting opportunity for a motivated and results-driven individual to play a key role in driving integrated partnerships with clients. As a Client Solutions Specialist, you will be responsible for managing and delivering...

  • Client Solutions Specialist

    3 days ago

    Sydney, New South Wales, Australia Impel Management Full time

    Impel Management is seeking a highly skilled Client Solutions Specialist to join their innovative team.Salary: $65,000 - $80,000 per year.About the RoleThis exciting position involves managing key client accounts and overseeing the development of custom product designs that align with sustainability goals. Key Responsibilities:Collaborate with clients to...

  • Client Solutions Specialist

    2 months ago

    Sydney, Australia accesso Full time

    **Position Overview**: Do you love tech, but have a passion for people too ? As a **Client Solutions Specialist** you'll contribute to helping our clients sell more tickets, streamline operations, drive in revenue, and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific...

  • Marketing Growth Strategist

    1 week ago

    Sydney, New South Wales, Australia Client Full time

    Unlock Career Growth as a Marketing Growth StrategistWe are seeking an experienced and driven Marketing Growth Strategist to join our team. As a key member of our client-facing team, you will be responsible for developing and executing marketing strategies that drive business growth and profitability.In this role, you will work closely with our clients to...

  • Senior Client Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia WiseTech Global Full time

    We are seeking a skilled Senior Client Solutions Specialist to join our team at WiseTech Global in Sydney. This role offers a competitive salary of $120,000 - $180,000 per annum.About the RoleThis is a crucial position that involves proactively engaging with clients to optimize their use of our core software suites. As a key contact point for critical...

  • Global Business Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Client Full time

    About UsAt Wavemaker, we strive to help businesses grow and thrive. Our team of experts works collaboratively to develop innovative solutions that meet the unique needs of our clients.

  • Client Solutions Specialist

    5 days ago

    Sydney, New South Wales, Australia Barings Full time

    About the RoleWe are seeking an experienced Client Solutions Specialist to join our team in Australia. In this key role, you will be responsible for delivering exceptional client service and support, ensuring seamless interactions and experiences for our clients.Key ResponsibilitiesYou will work closely with sales/relationship managers to provide end-to-end...

  • Client Solutions Analyst

    5 months ago

    Sydney, Australia Perpetual Limited Full time

    More time off for the things that matter - Up to 6 weeks’ leave- - Work where we work best - Hybrid office/work-from-home environment- - Work in an award-winning Investments Team - this role is available due to successful promotions within the team.- About the business/role - The role of the Client solutions analyst is to work closely with the Head of...

  • Client Solutions Lead

    6 months ago

    North Sydney, Australia Nine Full time

    Company Description Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape culture...

  • Client Solutions Specialist

    3 days ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    About Cuscal LimitedWe are a leading market player focused on driving client growth, innovation, and digital solutions in the payments sector. Our expertise lies in enabling clients to deliver innovative payment and digital solutions to their customers through cutting-edge technology like the New Payments Platform (NPP) and open banking.

  • Client Solutions

    5 months ago

    North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. **Job Description** If...

  • Senior Client Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Barings Full time

    About the RoleWe are seeking a highly skilled Senior Client Solutions Specialist to join our team at Barings. In this role, you will be responsible for providing exceptional client service and support to our clients in Australia.The successful candidate will have a strong understanding of investment products and concepts, as well as excellent communication...

  • Client Services Manager

    6 months ago

    North Ryde, Australia Small Animal Specialist Hospital Full time

    Leadership role - Career opportunity - We help pets and their families live their best life. **About SASH**: SASH is one of Australia's leading veterinary hospital networks, providing a broad range of specialist and emergency veterinary care for dogs, cats, and other companion animals. At SASH, we believe that the highest standards in veterinary care are...

  • Senior Financial Specialist

    5 days ago

    Sydney, New South Wales, Australia Goldman Sachs Full time

    About the RoleWe are seeking a highly skilled Senior Financial Specialist to join our Client Solutions team in Australia and New Zealand.Job SummaryThis is a Vice President level role that involves working with institutional and third-party wealth clients to provide tailored investment solutions. The successful candidate will have a deep understanding of...

  • Print Solutions Specialist

    2 weeks ago

    North Sydney Council, Australia Epson Full time

    Epson, a leading provider of innovative printing solutions, is seeking an experienced Print Solutions Specialist to support its growing Document Solutions and Professional Print Solutions business in Australia.This role offers a unique opportunity to work with a talented team of professionals, reporting directly to the General Manager â Sales. As a Print...

  • Client Solutions Consultant

    2 months ago

    Sydney, Australia Cuscal Full time

    **Job Description** Our client’s success is our success. And you make it happen!** Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative...

  • Client Solutions Liaison

    1 month ago

    Sydney, New South Wales, Australia Impel Management Full time

    At Impel Management, we're seeking a skilled Client Solutions Liaison to join our team. As a key member of our client-facing team, you'll be responsible for managing client relationships and overseeing the development of custom product designs that align with our mission of sustainability.Key Responsibilities:Collaborate with clients to understand their...

  • Digital Solution Advisor Presales Specialist

    6 months ago

    North Sydney, Australia SAP Full time

    **We help the world run better** **SAP Digital** is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the...

  • Print Solutions Specialist

    2 weeks ago

    North Sydney Council, Australia Epson Full time

    About EpsonEpson, a pioneer in the development of innovative printing and imaging solutions, is seeking a skilled Print Solutions Specialist to drive growth in its Document Solutions and Professional Print Solutions business.This role offers an exciting opportunity to join our team of 9 experts across SA, QLD, NSW, and VIC, reporting directly to our General...

  • Client Solutions Expert

    4 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    About the RoleWe are seeking a skilled Client Solutions Consultant to join our Client Delivery Team at Cuscal Limited.The ideal candidate will have a passion for enabling excellent client outcomes and excellent business process and/or project experience using tools like Visio, Jira, PowerPoint.Key ResponsibilitiesLead Pre-Sales and DiscoveryPromote a basic...