IT Service Delivery Expert

24 hours ago

Sydney, New South Wales, Australia Cognizant Full time

Cognizant, a leading professional services company, is transforming clients' business models for the digital era.

As an IT Service Delivery Expert at Cognizant, you will be responsible for managing technical support for end users and systems across ANZ regions. You will work with a complex hardware and application infrastructure in a retail environment.

The role requires over 4 years of experience in technical support environments and understanding of specific technology stacks. You must also have knowledge of processes and procedures defined across customer organizations.

You will be responsible for:

  • Managing core health of IT applications like store central, SignIQ, R10 Central, and warehouse Management systems using Splunk.
  • Remediating issues wherever possible with SCCM, RDP, and Citrix.
  • Highlighting incidents/request which breached deadlines.
  • Identifying root-cause of failed incidents and providing corrective action through problem management on ServiceNow.

In this role, you will be expected to communicate effectively with incident process owners and identify opportunities for improvement in incident management processes.

You will also be responsible for planning and coordinating activities required for performing, monitoring, and reporting on incident management.

This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

The estimated salary for this position is $67,000-$77,000 per year.

Cognizant is committed to diversity and inclusion and provides equal employment opportunities.

About Cognizant:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

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