IT Service Delivery Manager
2 weeks ago
IT Service Delivery Manager
This role will oversee the management of external vendors and IT service providers, focusing on operational management and day-to-day management of IT services. Key responsibilities include tracking tickets, managing SLAs, and running small improvement initiatives to ensure vendors deliver as expected. The successful candidate will also be responsible for maintaining quality standards, SLAs, and KPIs, as well as leading and coordinating external service providers on projects.
Requirements:
- 5-10 years of IT service delivery management experience
- Customer-side IT service delivery experience is essential
- Extensive experience managing external vendors and IT service providers
- Proven experience creating and ensuring defined processes are well-documented
- Proven experience managing processes and resolving issues
- Able to ensure defined processes are well-documented
- Experience running monthly governance with external suppliers
- Experience ensuring quality standards
- Experience leading and coordinating external service providers on projects
- ITIL expert in incident, problem, change, and release management
- Excellent communication skills, able to communicate to non-technical audiences and engage with internal and external stakeholders confidently
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