Service Delivery Manager

6 days ago

Sydney, New South Wales, Australia Capgemini Full time

About the Role

We are seeking an experienced Service Delivery Manager to join our team at Capgemini. As a key member of our Applications Managed Services team, you will be responsible for ensuring the delivery of high-quality services to our clients.

Key Responsibilities

  • Manage and assure the qualities of delivery to the client, by ensuring process implementation, compliance, incident management, and continuous service improvement.
  • Identify, mitigate, and monitor risks and issues in the delivery.
  • Manage weekly/monthly review steering committee meetings.
  • Ensure that service levels are met in line with the SLAs defined, based on a clear understanding of the contract and the SLAs defined therein.
  • Oversee delivery-related forecasting and reporting as needed.
  • Mentor delivery team members on ITIL methodology and drive consistent processes.
  • Participate in transition activities, as needed, to ensure that service is not impacted while transitioning any service.
  • Protect the interests of the client and delivery by challenging the construct of the project and by demonstrating continuous service improvements and innovation.

About Capgemini

At Capgemini, we are more than just a business - we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want.

We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. It's why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030 and committed to becoming a net zero business by 2040.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.

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