IT Service Delivery Manager Position
2 weeks ago
IT Service Delivery Manager Opportunity
We are seeking an experienced IT Service Delivery Manager to join our team at Northbridge Recruitment.
This role will involve managing external vendors and IT service providers, with a focus on operational management and day-to-day management of IT services.
You will be responsible for tracking tickets and managing Service Level Agreements (SLAs), as well as running small improvement initiatives to ensure vendors are delivering as expected.
Key responsibilities include maintaining quality standards, maintaining SLAs and Key Performance Indicators (KPIs), and leading and coordinating external service providers on projects.
Our ideal candidate will have 5-10 years of IT Service Delivery Management experience, with a strong preference for candidates with customer-side experience.
Key qualifications and experience required include:
- ITIL Expert certification in Incident, Problem, Change, and Release Management
- Proven experience managing external vendors and IT service providers
- Excellent communication skills, able to communicate effectively with non-technical audiences
- Ability to ensure defined processes are well-documented
- Proven experience running monthly governance with external suppliers
We offer a great opportunity for the right candidate to join our team and contribute to the success of our clients.
-
IT Service Delivery Manager Position
6 days ago
Sydney, New South Wales, Australia Tal Services Limited Full timeJob OverviewWe are seeking a highly skilled IT Service Delivery Manager to oversee the delivery and support of IT services at Tal Services Limited. The ideal candidate will have a strong understanding of ITIL service management frameworks, DevOps principles, and experience in managing IT service teams.The estimated salary for this position is $140,000 -...
-
Support Services Associate
1 week ago
Sydney, New South Wales, Australia Position Partners Full timeKey Responsibilities:• Provide technical phone support to customers in relation to GIS/Mapping, GPS, Total Station, Machine Control, and Software solutions.• Manage support cases within the Case Management Framework.• Offer field support for Geospatial products and Machine Control products.• Provide internal support for the Field Services Team.•...
-
Technical Support Service Technician
4 weeks ago
Sydney, New South Wales, Australia Position Partners Full timeRole OverviewAptella is seeking a skilled Technical Support Service Technician to join their team in Silverwater, NSW. As a key member of the Support Services team, you will be responsible for providing technical support to customers, both remotely and on-site, to ensure the seamless functioning of our Automation, Survey, Machine Control, and Software...
-
Technical Support Service Technician
4 weeks ago
Sydney, New South Wales, Australia Position Partners Full timeRole OverviewAptella is seeking a dynamic and versatile Technical Support Service Technician to join their team based in Silverwater. This is a full-time role reporting to the Support Services Manager. In this role, you will be responsible for providing technical support both remotely from our office and on-site with our customers' equipment. Your expertise...
-
Production Service Technician
3 days ago
Sydney, New South Wales, Australia Position Partners Full timeJob OverviewWe are seeking a skilled Field Service Technician to join our team at Aptella in Regency Park, SA.About the RoleThis is a full-time permanent position that requires a high level of personal responsibility and autonomy to deliver quality services.The successful candidate will be responsible for carrying out machine system installations and...
-
Field Service Technician
4 weeks ago
Sydney, New South Wales, Australia Position Partners Full time**Role Overview**Aptella is seeking a skilled Field Service Technician to join their team in Regency Park. This is a full-time permanent role that requires a high level of personal responsibility and autonomy to deliver quality services that maintain a positive customer experience.As a Field Service Technician, you will be responsible for carrying out...
-
Field Service Technician
3 weeks ago
Sydney, New South Wales, Australia Position Partners Full timeRole OverviewAptella is seeking a skilled Field Service Technician to join their team in Regency Park. This is a full-time permanent role that requires a high level of personal responsibility and autonomy to deliver quality services that maintain a positive customer experience.As a Field Service Technician, you will be responsible for carrying out machine...
-
Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia ASG Group Full timeService Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at ASG Group. As a Service Delivery Manager, you will be responsible for ensuring seamless service delivery for our key clients. This involves managing projects, resolving reliability issues, tracking service metrics, and maintaining positive client...
-
Field Service Technician
4 weeks ago
Sydney, New South Wales, Australia Position Partners Full timeRole OverviewAptella is seeking a Field Service Technician to join their team in Regency Park. This is a full-time permanent role that requires a high level of personal responsibility and autonomy to deliver quality services that maintain a positive customer experience.As a Field Service Technician, you will be responsible for carrying out machine system...
-
Field Service Technician
1 month ago
Sydney, New South Wales, Australia Position Partners Full timeRole OverviewAptella is seeking a skilled Field Service Technician to join their team in Coffs Harbour. This is a full-time permanent role that involves carrying out machine system installations, with a focus on Machine Control Systems, 2D and 3D automation, and machine payload weighing.Key ResponsibilitiesOnsite and workshop-based installations of machine...
-
Field Service Technician
4 weeks ago
Sydney, New South Wales, Australia Position Partners Full timeRole OverviewAptella is seeking a Field Service Technician to join their team in Coffs Harbour. This is a full-time permanent role that involves onsite installation and support of machine control systems.As a Field Service Technician, you will be responsible for carrying out machine system installation, calibration, and commissioning. You will also provide...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia dnata Full timeAbout the Role:The Service Delivery Manager is a key position within dnata, responsible for overseeing the efficient and effective delivery of ground services and ramp operations for our clients. This role requires a strong leader who can manage complex business issues, prioritize tasks, and maintain a positive safety culture.Key Responsibilities:Lead a team...
-
Service Delivery Manager
4 weeks ago
Sydney, New South Wales, Australia dnata Full timeAbout the Role:The Service Delivery Manager is a key position within dnata, responsible for ensuring the efficient and effective delivery of ground services and ramp operations for our clients. This role requires a strong leader who can manage complex business issues, prioritize tasks, and maintain a positive safety culture.Key Responsibilities:Lead a team...
-
Service Delivery Manager
4 weeks ago
Sydney, New South Wales, Australia ASG Group Full timeService Delivery ManagerThe ASG Group is a dynamic and customer-focused organization that empowers its employees to achieve exceptional results. We are seeking a highly motivated and experienced Service Delivery Manager to join our team.This role involves managing projects, resolving reliability issues, tracking service metrics, and maintaining positive...
-
Sydney Service Delivery Manager Position
3 days ago
Sydney, New South Wales, Australia 11 Recruitment Full timeAbout TCP TrainingTCP Training is a leading Registered Training Organisation (RTO ID 91118) offering a range of accredited and non-accredited training courses across Sydney, Melbourne, and Perth. We provide flexible training solutions tailored to individuals, businesses, and government clients.We are seeking a dedicated Client Services Manager to lead our...
-
Field Service Mechanic Regency Park
6 days ago
Sydney, New South Wales, Australia Position Partners Full timeJob OverviewAptella is seeking a skilled Field Service Mechanic to join our team in Regency Park, SA. As a full-time permanent role, you will be responsible for delivering high-quality services that maintain a positive customer experience.About the RoleYou will install and repair machine systems, with a focus on Machine Control Systems and site...
-
IT Service Delivery Manager
2 months ago
Sydney, New South Wales, Australia Raytheon Technologies Full timeJob Title: IT Service Delivery ManagerRaytheon Australia is seeking an experienced IT Service Delivery Manager to join our IT team. As a key member of our team, you will be responsible for managing a large team of IT support staff in the effective delivery of workplace IT computing services to staff across multiple regions.Key Responsibilities:Manage...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Tal Services Limited Full timeJob Title: Service Delivery ManagerCompany: Tal Services LimitedJob Summary:The Service Delivery Manager will oversee the delivery and support of IT services to ensure high performance, reliability, and alignment with the business needs in Tal Services Limited's life insurance business.Key Responsibilities:Service Delivery Management:Oversee the end-to-end...
-
Platform Delivery Manager, Service Delivery
4 weeks ago
Sydney, New South Wales, Australia Suncorp Group Full timeAbout the RoleThe Platform Delivery Manager, Service Delivery is a key position within the Cyber Security team, responsible for coordinating and overseeing delivery activities. This role involves managing work, pipeline planning, and delivery across multiple teams to ensure the successful execution of the Cyber Security strategy.Key ResponsibilitiesPlan and...
-
Service Delivery Manager
4 weeks ago
Sydney, New South Wales, Australia Tal Services Limited Full timeJob Title: Service Delivery ManagerCompany: Tal Services LimitedJob Summary:We are seeking a highly skilled Service Delivery Manager to oversee the delivery and support of IT services to ensure high performance, reliability, and alignment with the business needs in our life insurance business.Key Responsibilities:Service Delivery Management:Oversee the...