IT Service Delivery Manager Position

2 weeks ago


Sydney, New South Wales, Australia Northbridge Recruitment Full time

IT Service Delivery Manager Opportunity

We are seeking an experienced IT Service Delivery Manager to join our team at Northbridge Recruitment.

This role will involve managing external vendors and IT service providers, with a focus on operational management and day-to-day management of IT services.

You will be responsible for tracking tickets and managing Service Level Agreements (SLAs), as well as running small improvement initiatives to ensure vendors are delivering as expected.

Key responsibilities include maintaining quality standards, maintaining SLAs and Key Performance Indicators (KPIs), and leading and coordinating external service providers on projects.

Our ideal candidate will have 5-10 years of IT Service Delivery Management experience, with a strong preference for candidates with customer-side experience.

Key qualifications and experience required include:

  • ITIL Expert certification in Incident, Problem, Change, and Release Management
  • Proven experience managing external vendors and IT service providers
  • Excellent communication skills, able to communicate effectively with non-technical audiences
  • Ability to ensure defined processes are well-documented
  • Proven experience running monthly governance with external suppliers

We offer a great opportunity for the right candidate to join our team and contribute to the success of our clients.



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