Customer Retention Strategist
7 days ago
We are seeking an accomplished Customer Retention Specialist to lead our team in driving increased customer loyalty and retention. This critical role requires a seasoned sales leader with expertise in implementing strategies that boost customer satisfaction, minimize effort, and deliver improved results.
Key Responsibilities:- Develop and implement comprehensive plans to retain customers and enhance their experience across all touchpoints.
- Collaborate with cross-functional teams to analyze opportunities and drive business growth through data-driven insights.
- Identify and implement process improvements, tools, and activities that optimize performance and achieve exceptional results.
The successful candidate will be responsible for developing and executing strategies to foster a culture of exceptional sales and customer service, while driving business objectives.
Prior experience in a sales leadership role, preferably in a finance industry setting, is essential. A proven track record in delivering continuous improvement initiatives that increase customer satisfaction, reduce effort, and drive results is also required.
Experience with finance application processes and a demonstrated ability to think strategically and take action-oriented approach are necessary.
What We Offer:- A dynamic and supportive work environment.
- Flexible working arrangements available.
- Company vehicle included in package.
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