Customer Retention Specialist

1 week ago


Melbourne, Victoria, Australia beBeeRetention Full time $60,000 - $90,000
Customer Retention Strategist

We're a people-first, chicken-second kind of place. Our diverse and inclusive workplace encourages you to bring your whole self to work.

Our teams have a great time at work, but we still take serving fresh, delicious food seriously. We develop our staff to ensure they grow with us.

We live by values like Pride, Passion, Courage, Integrity and Family. If these values inspire you, then you've come to the right place.

About the Role:

This is an exciting opportunity for an experienced customer retention professional to drive growth in one of Australia and New Zealand's top loyalty programs. Our PERi-Perks loyalty program has received two awards and is now seeking a new retention specialist to drive growth across ANZ.

We reward over 1,500,000 passionate members with fun experiences. You will be responsible for managing the growth of the program specifically in relation to retention as we implement a new Customer Management Platform.

Key Responsibilities:

  • Drive retention strategies to maintain and grow member engagement.
  • Analyze data to inform business decisions and optimize program performance.
  • Develop and execute initiatives to increase member satisfaction and loyalty.


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