Customer Retention Strategist

1 week ago

Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $120,000

The Company

">">Our client is a leader in the insurance and retirement market.

We are seeking a Retention Campaign Specialist to join our high-performing Customer Experience team based in Melbourne.

This role will focus on developing and launching BTL campaigns to existing customers via various channels. You will be responsible for planning and executing end-to-end customer journeys, messaging, campaign strategy, and continuous optimization based on data and feedback.

You will work closely with internal teams to manage campaign execution, oversee timelines, risks, and communicate clearly. As the main stakeholder contact, you will secure approvals, develop go-to-market plans, and ensure seamless campaign delivery.

To be successful in this role, you will have:

  • A minimum of 3 years' experience working in a BTL campaign-focused role with a focus on retention and customer experience;
  • Experience working within financial services or a regulated environment essential;
  • Good attention to detail as well as resilience and adaptability;
  • Proven experience and comfort working around tactical execution and end-to-end campaign thinking.


We offer a great team with development and mentoring opportunities, a reputable brand, and a hybrid working environment with a solid culture.

If you are interested in this opportunity, please apply now or call Ai at 0451 193 774. Please note that all conversations will remain confidential.

We celebrate individuality and diversity, empowering our teams to bring their authentic selves to work. We encourage people with different beliefs, abilities, backgrounds, and life experiences to contact us.

Why This Role Matters

This is an exciting opportunity to join a growing, dynamic team and contribute to the continuing development of the organization.

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