Customer Success Strategist

23 hours ago

Melbourne, Victoria, Australia beBeeStrategist Full time $90,000 - $110,000

About this role

We're seeking a skilled Customer Success Strategist to join our team. As a key member of our organization, you'll be responsible for driving customer adoption, retention, and growth.

The ideal candidate will have strong commercial acumen, excellent communication skills, and the ability to think strategically. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you.

Key responsibilities include:

  • Managing a portfolio of SMB accounts to drive adoption, retention, and growth
  • Leading customer onboarding journeys to ensure smooth implementation and quick time-to-value
  • Conducting regular business reviews to track customer health and identify expansion opportunities
  • Identifying at-risk accounts and implementing retention strategies

In return for your hard work and dedication, you can expect a dynamic and supportive work environment, opportunities for career growth and development, and the chance to make a real impact on our customers' success.

This role is ideal for someone with experience in customer success, account management, or a related field. If you're driven, capable, and passionate about delivering exceptional customer experiences, we encourage you to apply.

Above all, we're looking for someone who shares our values and is committed to making a positive difference in the lives of our customers.

Required skills and qualifications include:

  • Strong commercial acumen and ability to have business-level conversations
  • Excellent communication and presentation skills
  • Data-driven mindset with experience using CRM systems
  • Natural problem-solving skills and ability to think on your feet

Benefits of this role include:

  • Dynamic and supportive work environment
  • Opportunities for career growth and development
  • Chance to make a real impact on our customers' success

If you're interested in this opportunity, please submit your application. We look forward to hearing from you

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