Customer Experience Ambassador

1 month ago


Adelaide, South Australia Accor Full time
Unlock Your Potential in Hospitality

We are seeking a skilled Guest Service Agent to join our team at Sofitel Adelaide. As a Customer Experience Ambassador, you will play a key role in delivering exceptional service to our guests and creating memorable experiences.

About the Role

This is an exciting opportunity to work in a dynamic and supportive environment where you can develop your skills and knowledge. You will be responsible for welcoming guests, handling inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities
  • Provide personalized service to guests, anticipating their needs and exceeding their expectations.
  • Handle guest inquiries and resolve issues efficiently and effectively.
  • Work collaboratively with colleagues to maintain a positive and inclusive team culture.
Requirements

To be successful in this role, you will need:

  • A service-focused personality and excellent communication skills.
  • Prior experience working in a similar role, preferably in the hospitality industry.
  • A full South Australian driver's license and confidence behind the wheel.
  • Fluency in English, both written and verbal, with additional languages an asset.
  • Full Australian working rights, no restrictions on hours, and flexibility to work any day of the week.
What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

  • A competitive salary, estimated to be around $55,000 - $65,000 per annum.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A supportive and inclusive team culture.


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