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Hospitality Ambassador

1 month ago

Adelaide, South Australia Skycity Entertainment Group Full time
SkyCity Entertainment Group: A Premier Hospitality Destination

We are seeking a highly skilled and charismatic Hospitality Ambassador - Rooftop Experience to join our team at SkyCity Entertainment Group.

About the Role

This is an exciting opportunity to be part of a dynamic team that delivers exceptional customer experiences in a premier entertainment venue. As a Hospitality Ambassador - Rooftop Experience, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their every need is met and exceeded.

Key Responsibilities:
  • Host Management: Manage online reservations and event enquiries with professionalism and poise, providing detailed information about our facilities and offers.
  • Customer Engagement: Engage with customers in a friendly and approachable manner, embodying the spirit of West Hollywood casual sophistication.
  • Team Collaboration: Work closely with colleagues to ensure seamless service delivery, contributing to a positive and inclusive team environment.
Requirements

To be successful in this role, you will possess:

  • Confidence and Excellent Communication Skills: Ability to interact effectively with customers and colleagues alike, providing clear and concise information.
  • Passion for Customer Service: Demonstrated commitment to delivering exceptional guest experiences, exceeding expectations and driving loyalty.
  • Previous Experience in Hospitality: Proven track record of success in a hosting or related role within the hospitality industry.
What We Offer

In addition to a competitive salary, we provide a range of employee benefits, including:

  • Free Employee Meals: Enjoy complimentary meals at our employee restaurant, promoting a healthy work-life balance.
  • Dry-Cleaning Service: Convenient access to in-house dry-cleaning facilities, available for both personal and professional use.
  • Subsidised Parking and Public Transport: Reduce your expenses with subsidised car parking and public transport options.
  • Discounts Across Venues: Take advantage of exclusive discounts on food, beverages, and other services across our venues.
  • Employee Benefits Package: Comprehensive rewards program featuring discounts on health insurance, flu vaccinations, skin checks, and more.

We offer a fantastic career and professional development opportunities, allowing you to grow and thrive within our organisation.