Claims Resolution Specialist

3 weeks ago


North Sydney Council, Australia Zurich Insurance Group Full time
Join Zurich Insurance Group as a Claims Resolution Specialist

Zurich Insurance Group is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for investigating and resolving disputes related to claims decisions, providing independent and unbiased views.

You will work closely with customers to manage expectations, deliver on commitments, and provide clear responses on Zurich's position. Your comprehensive understanding of life insurance claims handling practices and processes will be essential in resolving customer complaints and repairing damaged customer relationships.

Key Responsibilities:

  • Investigate and resolve disputes related to claims decisions
  • Provide independent and unbiased views
  • Work closely with customers to manage expectations and deliver on commitments
  • Prepare written responses to claims complaints
  • Liaise with senior stakeholders to provide appropriate resolution of customer disputes

Requirements:

  • Advanced level of customer service and complaint resolution skills
  • Comprehensive understanding of life insurance claims handling practices and processes
  • Strong knowledge of RG271 principles, the Insurance Contracts Act, and relevant regulations

About Zurich Insurance Group:

Zurich Insurance Group is a leading global insurance company that is committed to creating a brighter future for our customers, employees, and the planet. We offer a range of benefits, including 5 weeks' leave per year, award-winning training programs, and a commitment to diversity and inclusion.



  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for delivering superior claims service, determining proper policy coverage, and investigating, evaluating, and negotiating assigned cases.Key Responsibilities:Manage a...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a skilled Claims Resolution Specialist to join our team. As a key member of our claims team, you'll be responsible for delivering exceptional claims service, ensuring timely and fair resolution of claims. Your expertise in claims negotiation and recovery will be instrumental in maximizing...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for delivering exceptional claims service, ensuring that our customers receive the best possible outcome.Key Responsibilities:Determine proper policy coverage to conclude,...


  • North Lakes, Queensland, Australia Open Full time

    Role OverviewWe are seeking a skilled Claims Resolution Specialist to join our Customer Operations team at Open. As a key member of our team, you will be responsible for managing customer claims from initiation to resolution, ensuring timely and effective communication with customers throughout the process.Key ResponsibilitiesAdvocate for customers and...


  • Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a Claims Resolution Specialist, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation, ensuring timely and effective resolution of claims and...


  • North Lakes, Queensland, Australia Open Full time

    Claims Specialist RoleWe are seeking a skilled Claims Specialist to join our team at Open. As a Claims Specialist, you will be responsible for managing customer claims from initiation to resolution, ensuring timely and fair outcomes for our customers.Key Responsibilities:Advocate for customers and keep them informed throughout the claims process.Manage...


  • Sydney, New South Wales, Australia Crawford & Company Full time

    About the RoleCrawford & Company is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for ensuring the fair, effective, and timely resolution of complaints in accordance with Crawford/client/regulatory requirements.Key Responsibilities:Maintaining an expected case load of property...


  • Sydney, Australia Insurance Australia Group Full time

    Create impact as a **Claims Resolutions Specialist** Join the largest general insurance group in Australia and New Zealand. Insurance so much more than you think. **Your Role** Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and...


  • North Lakes, Queensland, Australia Open Full time

    Claims and Customer Solutions SpecialistWe are seeking a talented Claims and Customer Solutions Specialist to join our team at Open. In this exciting role, you will be the primary point of contact for customers, providing exceptional service and support throughout the claims process.Key Responsibilities:Manage customer claims from initiation to resolution,...


  • Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a skilled Claims Resolution Specialist to join our team at Crawford & Company. As a key member of our team, you will be responsible for ensuring the fair, effective, and timely resolution of complaints in accordance with client and regulatory requirements.Key Responsibilities:Maintain an expected case load of property...


  • Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a skilled Claims Resolution Specialist to join our team at Crawford & Company. As a key member of our team, you will be responsible for ensuring the fair, effective, and timely resolution of complaints in accordance with Crawford/client/regulatory requirements.Key Responsibilities:Maintain an expected case load of property...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims ConsultantAt Auto & General, we're seeking a skilled Claims Consultant to join our team. As a Claims Consultant, you'll play a critical role in delivering exceptional claims service to our customers.Key Responsibilities:Claims Process Expertise: Develop and maintain in-depth knowledge of the claims process, ensuring seamless execution and optimal...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims ConsultantAt Auto & General, we're seeking a skilled Claims Consultant to provide exceptional claims service, ensuring timely and fair resolution of assigned cases. As a key member of our team, you'll be responsible for determining policy coverage, investigating claims, evaluating evidence, and negotiating settlements.Key Responsibilities:Deliver...


  • North Sydney Council, Australia Zurich Insurance Group Full time

    Join Our Team as an IDR Claims Dispute Resolution Case ManagerWe are seeking a highly skilled IDR Claims Dispute Resolution Case Manager to join our team at Zurich Insurance Group. As a key member of our team, you will be responsible for investigating and resolving disputes relating to claims decisions with an independent and unbiased view.Key...


  • Sydney, Australia Insurance Australia Group LTD Full time

    CTP Claims Resolution Specialist Make a difference as a **CTP Claims Resolutions Specialist.** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** Join our team as a CTP Claims Resolution Specialist, where you'll play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for claims within...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Consultant RoleAt Auto & General, we're seeking a skilled Claims Consultant to provide exceptional claims service, ensuring timely and fair resolution of assigned cases.Key Responsibilities:Manage Liability Files: Oversee a portfolio of liability files, assessing and evaluating each case to determine the best course of action.Negotiate with Insurers:...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Consultant RoleAt Auto & General, we're seeking a skilled Claims Consultant to provide exceptional claims service, ensuring timely and fair resolution of assigned cases.Key Responsibilities:Manage Liability Files: Oversee a portfolio of liability files, carefully assessing each case to determine the best course of action.Liability and Recovery...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Consultant RoleWe are seeking a skilled Claims Consultant to join our team at Auto & General. As a Claims Consultant, you will be responsible for delivering exceptional claims service, ensuring that policy coverage is properly determined, investigated, and negotiated.Key Responsibilities:Provide superior claims service to policyholdersDetermine and...

  • Claims Case Manager

    7 days ago


    North Sydney Council, Australia Zurich Insurance Group Full time

    Key ResponsibilitiesWe are seeking an experienced Claims Case Manager to join our team. As an Internal Dispute Resolution Claims Case Manager, you will be responsible for investigating and resolving disputes relating to claims decisions in an independent and unbiased manner.You will have a comprehensive understanding of life insurance claims handling...


  • Sydney, New South Wales, Australia Suncorp Group Full time

    Claims Resolution Specialist OpportunitySuncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore their lives to a healthier,...