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Claims Resolution Specialist

1 month ago

North Lakes, Queensland, Australia Auto & General Full time

Claims Resolution Specialist

At Auto & General, we're seeking a skilled Claims Resolution Specialist to join our team. As a key member of our claims team, you'll be responsible for delivering exceptional claims service, ensuring timely and fair resolution of claims. Your expertise in claims negotiation and recovery will be instrumental in maximizing recoveries and driving business growth.

Key Responsibilities:

  • Manage a portfolio of recoveries claims, working closely with TPIs and service providers to ensure timely resolution.
  • Maximize recovery amounts received on each claim, leveraging your negotiation skills and industry knowledge.
  • Effectively manage and triage claims, prioritizing activity and communicating with stakeholders to ensure seamless coordination.
  • Instigate litigation where necessary, considering broader commercial impacts and leveraging available tools and resources.

What You'll Need:

  • Proven experience in claims negotiation and recovery, with a strong understanding of insurance policies and procedures.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with TPIs, customers, and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to navigate complex claims scenarios.