
Industry Relations Professional
1 day ago
Relationship Manager
">Job DescriptionAs a Relationship Manager, you will be the key point of contact for our members and partners. You will build strong, trusted relationships with them, provide thoughtful support for their enquiries, and reconnect with past exhibitors and lapsed members to highlight the value of rejoining our community.
You will also collaborate with our team to create positive experiences that strengthen loyalty, foster collaboration, and bring the industry closer together.
Key Responsibilities- Build strong relationships with members and industry partners
- Provide solutions-focused support for member enquiries
- Reconnect with past exhibitors and lapsed members
- Nurture connections with prospective members
- Collect and share member feedback
- Drive membership renewals, onboarding, and engagement
- Excellent interpersonal skills
- Experience in membership services, account management, or stakeholder engagement
- Naturally approachable, empathetic, and solutions-focused
- Skilled in managing multiple relationships with professionalism and care
- Organised and proactive
- Passionate about supporting businesses and fostering a sense of community
We are the leading industry body representing suppliers and retailers across the gift and homewares sector. We support our members with trade events, education, and resources that help their businesses thrive.
- Be the supportive face of our organisation for members and industry contacts
- Work with a collaborative, friendly team that values relationships as much as results
- Enjoy a varied role with a balance of member support and event engagement
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