Guest Services Experience Leader

6 days ago


Brisbane, Queensland, Australia beBeeAmbassador Full time $60,937 - $90,937
Job Title: Guest Services Manager

We are seeking a skilled and experienced Guest Services Manager to enhance our hotel's Front Office operations. As a key member of the team, you will be responsible for delivering exceptional guest experiences throughout their stay.

About the Role:
  • Deliver outstanding guest service and create a memorable experience for every guest.
  • Represent the hotel as an ambassador, promoting our brand over the phone, by email and in person.
  • Make recommendations on the hotel and local area to elevate the guest's stay.
  • Respond to guest feedback, concerns or complaints and follow up/report as required.
About You:
  • You have success in a similar role with exposure to hotel Front Office reception and reservations work.
  • You excel at delivering exceptional guest service and enjoy helping, problem-solving and being accountable for your workload.
  • You possess an acute eye for detail and excellent administrative skills with the ability to pick up systems quickly.
  • You can work under pressure in a fast-paced environment, taking initiative and working collaboratively.
  • You are committed to flexibility, including working mornings, evenings, overnights, weekends and public holidays.
  • You have a positive mindset and a 'can-do' attitude.


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