Guest Experience Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $95,000
Job Role

The Front Office Manager is the pivotal figure responsible for delivering exceptional guest experiences at our esteemed resort.

With a passion for customer satisfaction, this individual will lead their team to excel in maintaining the highest operational standards and ensuring seamless guest interactions.

Key Responsibilities Include:

  • Providing an outstanding welcoming experience by demonstrating unwavering commitment to service excellence.
  • Ensuring guests feel at home with a warm and welcoming presence.
  • Maintaining open and honest communication to assist guests and make accurate bookings.
  • Guiding and supporting the team in providing exceptional guest experiences.
  • Ensuring all daily tasks are completed accurately and in a timely manner.
  • Resolving and responding to guest complaints in a professional manner.
  • Maintaining accurate guest accounts and assisting with daily reporting.
  • Effectively managing team rosters to meet business needs.
  • Supporting Hotel Management with recruitment efforts.

Qualifications:

  • A minimum of 2+ years' experience as a supervisor within a hospitality environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of trust accounting principles.
  • A genuine passion for delivering exceptional, proactive customer service.
  • Excellent written and verbal communication skills.
  • Availability to work a variety of shifts, including weekends and public holidays if required.

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% discounts on accommodation for friends and family across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave including birthday and study leave.
  • Educational financial support may be available to those undertaking development relevant to the company's business needs.
  • NIB Insurance discounts.
  • Discounts and cashback from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands).
  • Discounts on furniture purchases.
  • 50% off The Coffee Club VIP membership and discounts on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness programs at Elysia Wellness retreat.

Our organisation prioritises investing in the growth and progression of our employees. By joining our close-knit team, you'll thrive in an environment focused on delivering exceptional guest experiences and fostering a best-in-class workplace culture.

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