Guest Experience Team Leader

**Additional Information**
**Job Number**25011808
**Job Category**Rooms & Guest Services Operations
**Location**Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

As Marriott International's**flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Loyalty Lounge Attendant, opportunity awaits.

**Position Summary**:

- Lead the Executive Lounge team, tending bar and serving food to guests, fueling their curiosity and inspiring guests through each guest experience
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
- Receive daily updates on hotel requests and action accordingly
- Oversee service standards whilst identifying and implementing improvement initiatives, setting the pace in the industry
- Assist with serving alcoholic and non-alcoholic beverages to guests, feeling empowered to make an impact
- Ensure the Executive Lounge is presentable and clean at all times
- Understand guest requirements, engaging and inspiring guests with each customer experience
- Plan and execute team building activities so associates feel valued for their contributions
- Be a dynamic and thoughtful team leader by empowering and supporting your team
- Support the Front Office Team in general operational tasks showcasing your readiness to adapt to any situation
- Build and strengthen relationships with existing and new customers to enable future bookings

**About You**:

- An up-to-date RSA
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.