Guest Experience Manager

1 week ago


Brisbane, Queensland, Australia beBeeGuest Full time $80,000 - $100,000

Enhance Guest Delight as a Team Leader

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FV by Peppers offers luxurious accommodations, amenities like heated pools, cinemas, and state-of-the-art gyms.

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About the Team Leader Role

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As a Team Leader, you'll guide daily operations, nurture team growth, collaborate with guests, and resolve challenges that arise.

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Primary Responsibilities

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  • Lead the Front Office Team in creating memorable guest experiences.
  • Collaborate with departments to ensure seamless operations.
  • Resolve guest issues efficiently.
  • Contribute to roster planning.
  • Embody authenticity in every shift.
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Required Skills and Qualifications

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  • Proven expertise in Hotel Operations, preferably in leadership roles.
  • Knowledge of PMS is beneficial but not essential.
  • Excellent organisational and time management skills.
  • Mastery in written and spoken communication.
  • Ability to adapt to flexible rotating schedules.
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