**Guest Experience Leader

1 week ago

Brisbane, Queensland, Australia beBeeProfessionalism Full time $60,000 - $65,000
**Job Description**At Endeavour Group, we're on the hunt for a results-driven leader who can motivate and inspire their team to deliver exceptional guest experiences. This role is pivotal in supporting the Venue Manager and the team to bring our purpose of creating memorable pub experiences to life.With an extensive network of venues, this role unlocks unlimited career opportunities and provides a unique chance to grow and develop as a professional.**Key Responsibilities:**
  • Motivate and inspire the team to deliver genuine and local guest experiences that meet and exceed expectations.
  • Champion team coaching and mentoring, Guest and Team initiatives, and day-to-day pub operations to drive business growth and improvement.
  • Proactively activate local events and support the Venue Manager to develop and drive marketing initiatives that promote the venue and attract new customers.
  • Build a responsible service culture centered around fun, passion, and authenticity, encouraging your team and guests to feel welcome and valued.
**Required Skills and Qualifications:**We're looking for someone with great hospitality leadership and operational experience, who has positivity and enthusiasm to thrive in a fast-paced environment. You'll have contagious passion when it comes to the guest experience and inspiring, coaching, and developing your team.A current industry RSA and RSG/RCG qualifications are also required. We value continuous learning and development, and encourage you to use our dedicated options to grow and improve your skills.**Benefits:**As part of our team, you'll receive exclusive discounts at our ALH Hotels pubs & accommodation, BWS, Dan Murphy's, and other Endeavour Group brands. Through our partnership with Woolworths, you'll enjoy discounts at Woolies supermarkets and BIG W.We prioritize your health and wellbeing, offering access to a range of free services to help you live well and support your physical, mental, and financial wellbeing.**Others:**Endeavour Group is committed to creating a safe, inclusive, and fun place to work. We value diversity, equity, and inclusion and strive to build a more sociable future together – for our customers and each other.

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