Customer Service Representative

6 days ago

Lake Macquarie City Council, Australia Workforce Australia for Individuals Full time

About Workforce Australia for Individuals

We are a leading provider of workforce solutions, dedicated to empowering individuals to achieve their career goals. Our mission is to connect talented professionals with exciting opportunities, while fostering a culture of excellence and innovation.

The Role

We are seeking a highly motivated and customer-focused Contact Centre Consultant to join our team. As a Contact Centre Consultant, you will play a critical role in delivering exceptional service to our clients, providing timely and effective solutions to their queries and concerns.

Key Responsibilities

  • Provide high-quality customer service to clients via phone, email, and other communication channels
  • Respond to client inquiries in a timely and professional manner
  • Resolve client issues and concerns in a fair and efficient manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Continuously improve service quality and efficiency through process improvements and training

What We Offer

As a Contact Centre Consultant with Workforce Australia for Individuals, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. Our benefits package includes:

  • Competitive salary and benefits
  • Opportunities for career advancement and professional growth
  • Collaborative and inclusive team culture
  • Flexible work arrangements and work-life balance

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Proven customer service experience in a contact centre or similar environment
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Flexibility and adaptability in a dynamic work environment

Language

This role requires proficiency in English (en-US).

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