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Customer Service Representative

2 months ago

lake macquarie, Australia Genesis Business Partnership Pty Full time
About Genesis Business Partnership Pty

We are a leading health and fitness company with a national network of health clubs across Australia. Our mission is to create a fitness community that is inclusive, encouraging, and empowering for everyone.

The Role

We are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Contact Centre Consultant. As a Contact Centre Consultant, you will be responsible for providing exceptional customer service to our existing members, responding to their inquiries, and resolving any issues in a timely and professional manner.

Your primary responsibility will be to achieve individual and team goals and targets as they relate to servicing our members, as set out with the Team Leader.

Key Responsibilities
  • Provide high-quality customer service to our members via phone, email, and in-person
  • Respond to member inquiries and resolve any issues in a timely and professional manner
  • Work collaboratively with the team to achieve individual and team goals and targets
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with company policies and procedures
Requirements
  • Strong customer service skills and previous experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • High school diploma or equivalent required; degree in a related field preferred
  • Current First Aid and CPR certification
  • Working With Children Check (or equivalent) and National Police Check
  • Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.