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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Communicate effectively with customers via various channels, including email, chat, and phone.
- Utilize our inventory control system to manage office supplies and ensure seamless order fulfillment.
- Liaise with cross-functional teams, including sales, marketing, and dispatch, to ensure efficient order-to-cash activities.
- Build and maintain strong relationships with customers, providing product knowledge and expertise to enhance brand visibility.
- Schedule internal client meetings and assist with event organization.
- Previous experience in customer service, preferably in a medical device or biotechnology environment.
- Exceptional communication skills, both written and verbal, with internal and external stakeholders.
- High empathy and a strong desire to improve the customer experience.
- A self-starter with the ability to take initiative and adapt to changing priorities.
- Strong attention to detail and multi-tasking ability.
- Ability to investigate and problem-solve.
We are a rapidly growing MedTech company with a global reach, founded by dental clinicians to provide innovative solutions for healthcare professionals. Our company culture is built on collaboration, teamwork, and a passion for enhancing clinical well-being and patient outcomes.
