AR and Billing Specialist

1 week ago

Australia Ecisolutions Full time
About the Role

We are seeking a highly skilled and experienced AR and Billing Specialist to join our team at Ecisolutions. As a key member of our finance department, you will be responsible for ensuring accurate and timely customer invoicing, resolving customer inquiries, and maintaining data accuracy.

Key Responsibilities
  • Respond to customer inquiries in a professional and timely manner.
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Work closely with Cash Applications to resolve customer issues.
  • Process cancellation and credit requests.
  • Process and perform data entry of daily orders to generate invoices.
  • Responsible for updating customers' billing information and maintaining data accuracy.
  • Update recurring billing maintenance changes.
  • Audit quotes and agreements for accuracy against company policy and work with Sales for problem resolution.
  • Review customer accounts and be able to reconcile them.
  • Monthly review of customers with old outstanding balances.
  • Communicate with Sales and Cash Applications regarding collection and customer account-related issues.
  • Participate in frequent cross-department meetings.
Requirements
  • Minimum of at least 5+ years of customer service experience required.
  • Secondary school level education or equivalent required.
  • Strong work ethic and demonstrates persistence in overcoming obstacles, as it relates to Customer relations.
  • Strong personal organization, communication, and management skills.
  • Excellent interpersonal and communication skills -- both written and verbal.
  • Strong analytical and problem-solving skills.
  • Must be a self-starter, self-motivated, proactive in resolving problems, and able to escalate problems when you need help.
  • Ability to establish and maintain effective working relationships with all employees across the globe.
  • Basic knowledge of accounting principles and practices.
  • Previous accounting or order processing experience is preferred but not required.
  • NetSuite experience is preferred but not required.
  • SalesForce experience is preferred but not required.
  • Advanced Excel skills are preferred but not required.

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