Customer Experience Ambassador

2 weeks ago

Sydney, New South Wales, Australia Winning Group Full time
Customer Experience Team Member

At Winning Group, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you'll play a vital role in ensuring our customers receive the highest level of service from start to finish.

Key Responsibilities:
  • Provide legendary customer experiences through timely and effective issue resolution
  • Support customers in resolving product-related issues
  • Respond to customer feedback and concerns in a prompt and professional manner
  • Identify and implement process improvements to enhance the customer experience
  • Turn satisfied customers into brand advocates
  • Manage customer service records and update them accurately
  • Respond to NPS detractors via email or phone call
Requirements:
  • A genuine passion for delivering exceptional customer experiences
  • Excellent problem-solving skills
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize tasks effectively
What We Offer:
  • Exciting career advancement opportunities
  • Ongoing training and development through our in-house Training Academy
  • Experience Winning Perks with exclusive discounts and savings
  • Access to an employee assistance program (EAP)

We're an award-winning experience company driven by people, science, and a commitment to making a positive impact. Join us in creating a better world, one customer at a time.

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