Customer Experience Ambassador

7 days ago

Sydney, New South Wales, Australia Koala Full time
About the Role

Koala is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that every interaction with our customers is memorable and positive.

The ideal candidate will have a strong background in retail and customer service, with excellent communication and interpersonal skills. You will be comfortable working in a fast-paced environment and will be able to adapt to changing circumstances with ease.

Key Responsibilities
  • Deliver a confident and engaging customer experience, ensuring that every interaction is memorable and positive.
  • Manage all operational aspects of the pop-up location, including opening and closing processes, stock management, and customer follow-up.
  • Drive sales for all Koala products, including those not on display at the pop-up, through meaningful interactions with customers.
  • Collaborate with other departments to achieve the best outcomes for our customers and Koala.
  • Maintain high attention to detail, ensuring that our retail space is immaculately presented at all times.
  • Adapt to new directions or ideas and proactively solve pain points for the operation or customer experience.
  • Ensure the space is safe for all visitors at all times by following safety guidelines and reporting any issues promptly.
  • Be comfortable with manual handling, assembly of furniture, and demonstrating features.
Requirements
  • 3+ years of experience in a retail or face-to-face customer service environment.
  • Comfortable working part-time hours in Moore Park Supacentre.
  • Exceptional customer service skills with a natural ability to engage and energize a room.
  • Empathy is a must-have, as our customers are at the heart of our business.
  • You love people and thrive on supporting them.
  • Near-perfect grammar, English written and verbal skills.
  • Experience in retailing or customer service.
  • Experience working in a fast-paced environment with minimal supervision.

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