Customer Service Representative

1 week ago


Rooty Hill, New South Wales, Australia Rooty Hill RSL Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our members and visitors.

Key Responsibilities

  • Provide prompt and professional customer service to members and visitors
  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to improve overall customer satisfaction
  • Identify opportunities to upsell products and services
  • Perform administrative tasks as required

Requirements

  • Exceptional customer service skills
  • Ability to work in a fast-paced environment
  • Reception/administration experience
  • Intermediate skills in Microsoft Office Suite
  • Ability to work across a 7-day roster
  • Full Australian work rights

What We Offer

  • Complimentary daily meals
  • Free gym membership
  • Discounts on accommodation, dining, and sport & recreation programs
  • Treatment and recognition program
  • Free secure undercover parking
  • 24/7 support with Access EAP
  • Corporate rates with Medibank Private

Selection Criteria

  • Current on-the-job performance
  • Performance management history
  • Punctuality and attendance
  • Relevant skills and experience


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