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Customer Service Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at YMCA NSW. As a key member of our frontline team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming experience at our recreation centres.
Key Responsibilities:
- Provide first-class service to all members and guests, ensuring their needs are met and exceeded.
- Act as the first point of contact for our customers, responding to enquiries and resolving issues in a timely and professional manner.
- Perform general administration tasks, including data entry and record-keeping.
- Work collaboratively with other departments to ensure seamless service delivery.
- Contribute to the development and implementation of customer service initiatives to enhance the overall member experience.
About You
We are looking for a self-motivated and passionate individual who is committed to delivering exceptional customer service. You will have:
Previous experience in customer service or a related field.Excellent communication and interpersonal skills.A strong ability to work in a fast-paced environment and adapt to changing situations.A commitment to providing a high level of service to our members and guests.What We Offer
As a Customer Service Officer at YMCA NSW, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service. You will also have access to:
Flexible working hours and a range of roster options.Professional development opportunities to enhance your skills and knowledge.A comprehensive induction program to ensure your success in the role.A fun and inclusive work environment with a focus on teamwork and collaboration.