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Customer Service Representative

2 months ago

Rooty Hill, New South Wales, Australia West HQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at West HQ. As a key member of our front-line team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities
  • Customer Service: Provide prompt, professional, and courteous service to our clients, responding to their inquiries and resolving any issues in a timely and effective manner.
  • Communication: Maintain accurate records of customer interactions and transactions, and collaborate with team members to improve overall customer satisfaction.
  • Problem-Solving: Identify and resolve customer complaints and issues efficiently and effectively, using your problem-solving skills to find solutions that meet our clients' needs.
  • Teamwork: Work collaboratively with our team to achieve our goals and objectives, sharing knowledge and expertise to improve our services.
  • Adaptability: Be flexible and adaptable in your work, able to work across a 7-day roster and adjust to changing priorities and deadlines.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations and find solutions that meet our clients' needs.
  • Teamwork: Ability to work collaboratively as part of a team, sharing knowledge and expertise to improve our services.
  • Adaptability: Flexibility and adaptability in your work, with the ability to adjust to changing priorities and deadlines.
What We Offer
  • Complimentary Meals: Enjoy complimentary meals as part of our employee benefits package.
  • Free Gym Membership: Take advantage of our free gym membership, offering access to state-of-the-art fitness facilities.
  • Discounts: Enjoy discounts on accommodation, dining, and sport & recreation programs.
  • Recognition Program: Participate in our recognition program, celebrating your achievements and contributions to our team.
  • Support: Access to 24/7 support with Access EAP, providing confidential support and guidance when you need it.