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Customer Service Representative

2 months ago

Rooty Hill, New South Wales, Australia West HQ Full time
{"title": "Customer Service Officer", "description": "Role Overview

At West HQ, we're committed to delivering exceptional customer experiences. We're seeking a skilled Customer Service Officer to provide top-notch support to our clients.

Key Responsibilities
  • Provide prompt, professional, and courteous customer service
  • Answer customer inquiries via various channels
  • Resolve customer complaints and issues efficiently
  • Maintain accurate records of customer interactions
  • Collaborate with team members to enhance customer satisfaction
  • Identify opportunities to upsell products and services
Requirements
  • Exceptional customer service skills
  • General knowledge of the sport and recreational industry
  • Previous experience working in a fast-paced environment
  • Ability to multitask with precision
  • Reception and administration experience
  • Barista or cafe experience (desirable)
  • Intermediate skills in Microsoft Office Suite
  • Flexibility in working across a 7-day roster
  • Full Australian work rights
What We Offer
  • Complimentary daily meals
  • Free gym membership to ONE55
  • Discounts on accommodation, dining, and sport programs
  • TREAT rewards and recognition program
  • Sweet birthday treats and staff offers
  • Free secure undercover parking
  • 24/7 support with Access EAP
  • Corporate rates with Medibank Private
Internal Selection Criteria
  • Current on-the-job performance
  • Performance management history
  • Punctuality and attendance
  • Relevant skills and experience

We look forward to receiving your application and exploring how you can contribute to our success in this exciting role.", "lang_code": "en-US"}