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Customer Service Representative

2 months ago


Rooty Hill, New South Wales, Australia West HQ Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Officer to join our team at West HQ. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide prompt, professional, and courteous customer service to our clients, responding to their inquiries and resolving any issues or complaints in a timely and effective manner.
  • Communication: Develop and maintain strong relationships with our clients, communicating effectively and clearly to ensure their needs are met.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions and transactions, ensuring compliance with company policies and procedures.
  • Team Collaboration: Work collaboratively with our team members to achieve our customer service goals and objectives.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell our products and services to our clients, increasing revenue and customer satisfaction.
Requirements
  • Customer Service Experience: A minimum of 1 year of experience in a customer-facing role, with a proven track record of providing exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues.
  • Technical Skills: Proficiency in Microsoft Office Suite, with the ability to learn and adapt to new systems and technologies.
  • Flexibility: Ability to work a flexible schedule, including evenings and weekends, as required.
  • Full Australian Work Rights: Must have full Australian work rights and be eligible to work in Australia.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a comprehensive training program.
  • Opportunities for Growth: Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.