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Customer Service Representative
2 months ago
At West HQ, we're committed to delivering exceptional customer experiences. As a Customer Service Officer, you'll play a vital role in ensuring our customers receive prompt, professional, and courteous service.
Key Responsibilities- Provide timely and effective customer support via phone, email, and in-person.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve overall customer satisfaction.
- Identify opportunities to upsell products and services.
- Assist with café orders and provide a high level of customer service.
- Exceptional customer service skills, with the ability to work in a fast-paced environment.
- General knowledge of the sport and recreational industry is advantageous.
- Previous experience working in a reception or administration role is essential.
- Barista or café experience is desirable.
- Intermediate skills in Microsoft Office Suite are required.
- Ability to work across a 7-day roster, including mornings, afternoons, nights, and weekends.
- Full Australian work rights are necessary.
- Complimentary daily meals.
- Free gym membership to ONE55.
- Discounts on accommodation, dining, and sport & recreation programs.
- TREAT rewards and recognition program.
- Sweet birthday treats and staff offers.
- Free secure undercover parking.
- 24/7 support with Access EAP.
- Corporate rates with Medibank Private.
- Current on-the-job performance.
- Performance Management History (12 months).
- Punctuality & Attendance.
- Relevant skills and experience.
We're excited to receive your application and explore how you can contribute to our continued success in this role.", "lang_code": "en-US"}
