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Product Support Specialist
2 months ago
HeliMods is a leading aerospace technology company, operating from advanced facilities on the Sunshine Coast.
We operate a suite of vertically integrated soft and hard infrastructure that supports our talented team of technologists, engineers, and manufacturing experts to deliver world-class solutions for our customers.
Our company is founded on the objective to deliver complex solutions that enhance aviation programs and human endeavors, and we innovate industry-leading aerospace products and systems that enable our customers to perform critical missions.
Our technology solutions are implemented at the network level and make lasting contributions to communities across entire states, territories, and countries.
In line with our Strategic Plan, HeliMods is growing nationally and in select global markets. To support our growth plans, we are seeking to appoint new team members to work in our dynamic environment.
The OpportunityHeliMods is seeking an experienced Product Support Engineer with between 3-7 years of relevant industry experience who has a real passion for technology and innovation. This position is within a growing part of the Engineering team and provides opportunities for building new organizational capability.
As a member of the Electrical Engineering team, this position collaborates with all our important customers, our integration and field service engineers, and our production organization to achieve successful product support and continuously improve our products to service a growing market.
This role will require you to apply problem-solving to respond to stakeholder needs, determine and implement design updates with associated certification as required, plan implementations, and continuously improve HeliMods' organizational capabilities in test, technical data, and training.
You will have the opportunity to learn from internationally experienced engineers, lead our up-and-coming talent, get hands-on with state-of-the-art airframes in our world-class facility, and drive the best available technology in an energetic, collaborative, innovative culture that recognizes performance and celebrates success.
We'll find a development pathway that utilizes your passions to accelerate your career development while delivering a diverse range of outputs that are critical to the organization's overall delivery.
We're looking for a professional who is self-motivated, proactive, and has a strong work ethic. If successful, you will be working on exciting new products for our civil and military clients, and will be responsible within your team for timely, high-quality delivery against challenging project targets.
Key Responsibilities- Conducting tests and reviews of physical products, systems, and PCBAs for embedded systems
- Generating technical content and associated training to internal and external stakeholders
- Collaborating with design engineers and other stakeholders to address non-compliance issues and develop effective solutions
- Providing sound, well-considered technical input, thriving under pressure, and expecting a lot from yourself
- Involving all members of the team, taking responsibility for your role in the team, and communicating well with both internal and external stakeholders
- A bachelor's degree (or higher) in any relevant engineering discipline, particularly interested in Avionics, Electrical, and Electronics Engineering specialities
- 3-7 years of relevant avionics, electrical, or electronics engineering industry experience
- Demonstrated experience in conducting tests and reviews of physical products, systems, and PCBAs for embedded systems
- Demonstrated experience in technical content generation and associated training to internal and external stakeholders
- Demonstrated experience in customer-facing roles with an ability to advocate for the customer with internal stakeholders
- Experience with design software and simulation tools software for circuit design and analysis (Altium, Zuken)
- Experience with 3D CAD software (Siemens NX preferred)
- Experience in Product Lifecycle Management software (Siemens Teamcenter preferred)
- The energy, intelligence, and initiative to proactively overcome industries' toughest challenges
- Good working knowledge of CASR Part 21 strongly desirable
- A structured approach to working with an ability to deliver despite ambiguity that allows you to thrive in a highly autonomous environment
- A dynamic, high-growth business with a strong performance culture that values innovation, creativity, accountability, and collaboration
- A vibrant, energetic, and rich team with different skill sets, backgrounds, and experience, sharing in a common passion for working together to solve complex problems in novel ways
- A progressive culture and unparalleled opportunities for motivated, talented people to further their careers
- A uniquely networked and flexible organizational structure that enables our people to be agile, responsive, and empowered to make decisions quickly
To submit a full application, please include a cover letter, CV, and Academic Transcript.
HeliMods is an equal opportunities employer and welcomes applications from diverse candidates.
