Workforce Planning Lead

7 days ago

Melbourne, Victoria, Australia Sportsbet Full time
About the Role

The Workforce Planning Lead will play a critical role in supporting our Workforce Planning function within Sportsbet's Customer Operations division. Reporting to the Head of Workforce Management, this position will be responsible for establishing an efficient and effective Rostering Model for multiple teams and channels across Sportsbet.

Key Responsibilities
  • Develop and implement data-driven forecasting models to predict workforce demand and optimize resource allocation.
  • Design and manage rosters to ensure optimal coverage and minimize costs.
  • Collaborate with stakeholders to analyze performance data and identify areas for improvement.
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
  • Provide insights and recommendations to inform business decisions and drive strategic initiatives.
Requirements
  • 5+ years of experience in workforce-related disciplines, preferably in a contact center environment.
  • Proven experience with workforce management systems and forecasting/resourcing methodology.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive insights.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
What We Offer
  • A competitive salary and generous performance-based bonus.
  • A comprehensive benefits package, including 25 days annual leave and a $800 work from home office allowance.
  • A dynamic and inclusive work environment, with opportunities for career growth and development.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.

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