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Workforce Planning Specialist
2 months ago
About the Role:
SMAART Recruitment is seeking a highly skilled Workforce Planner to join our team. As a key player in our contact centre operations, you will be responsible for developing and implementing effective workforce planning strategies to ensure optimal staffing levels and resource allocation.
Key Responsibilities:
- Develop and implement workforce planning strategies to optimise contact centre performance.
- Utilise workforce management tools to forecast demand, schedule shifts, and monitor performance.
- Analyse data and identify trends to optimise workforce efficiency and improve customer satisfaction.
- Collaborate with cross-functional teams to develop and implement new processes and technologies to enhance workforce management capabilities.
- Provide actionable insights and recommendations to support strategic decision-making.
Requirements:
- Proven experience in workforce planning within a contact centre environment.
- Proficiency in workforce management tools, such as Genesys.
- Strong analytical skills and ability to interpret data to drive insights.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
What We Offer:
- Career Growth: Be part of a growing company with opportunities for advancement.
- Salary: $80,000 - $95,000 + Super
- Flexible Work Arrangements: Work in a hybrid environment that balances work and personal life.
- Collaborative Culture: Be part of a supportive and collaborative team.
- Travel Perks: Experience premium travel products firsthand with exclusive discounts, benefits, and experiences.
About Our Client:
Our client is committed to delivering exceptional customer service and innovative solutions. Their culture is built on collaboration, teamwork, and a passion for excellence.
This is a newly created role, offering the opportunity to shape the future of our contact centre operations and make a real impact on our business.
