
Strategic Client Partner
2 weeks ago
We are seeking a dedicated professional to join our Client Success team. This role is focused on ensuring every client receives value far exceeding their investment. The successful candidate will work closely with clients to understand and surface their business priorities, breakdown challenges, and identify effective ways to support them in making decisions for their business.
Main Responsibilities:- Build and manage long-term relationships with various clients, ranging from senior C-levels to junior client professionals across different business functions, ensuring they achieve success in utilizing our services, resulting in customer satisfaction, retention, and growth.
- Introduce our capabilities and services to new clients and communicate the value we bring to decision-makers.
- Facilitate client calls, understand client priorities, and recommend programs of action that drive high value and return on investment on our services.
- Collaborate with internal partners to overcome obstacles and maximize the value we deliver to clients.
- Conduct regular reviews of client engagement metrics.
Requirements:
- 3-5 years of relevant professional experience.
- A proven track record of success driven by a passion for delivering exceptional client experiences.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's degree preferred.
- A competitive salary, generous paid time off policy, charity match program, Health Insurance, Employee Stock Purchase Plan, Employee Assistance Program (EAP), Tuition Reimbursement Program, and more.
- A collaborative, team-oriented culture that values diversity.
- Professional development and unlimited growth opportunities.
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