Strategic Client Partner

1 week ago

Sydney, New South Wales, Australia beBeeClientPartner Full time $100,000 - $120,000
Job Title: Strategic Client Partner

**Job Summary:**

The Strategic Client Partner is responsible for delivering exceptional service to key clients by managing day-to-day interactions, data management, and communication throughout the business.

Key Responsibilities:

  • Promptly respond to internal/external customer enquiries and concerns
  • Build and maintain strong relationships with internal/external customers
  • Provide support in delivering excellent customer service through a professional, empathetic, and solution-oriented approach
  • Assist in managing client performance within agreed contractual parameters
  • Identify opportunities for process improvements to enhance the customer experience
  • Generate regular reports on business activities as required
  • Coordinate end-to-end contract life cycle management
  • Support clients' performance within agreed contractual parameters to deliver quality customer service
  • Plan and coordinate account tasks, including adapting to changing requirements to meet optimal client needs

About You:

  • At least 2 years of experience in a similar role
  • Strong written, verbal, presentation, and persuasion skills
  • Able to learn quickly, problem-solve, and follow up on outstanding issues
  • Ability to plan and execute according to plan
  • Excellent organizational and time management skills, with the capacity to handle multiple tasks and responsibilities
  • Self-motivated individual who can work independently with minimal supervision, as well as collaborate effectively in a team environment
  • Customer-focused approach and ability to manage stressful situations professionally

**Our Company Values:** PLAY, PASSION, and CARE drive our actions. We work together as a team, provide service excellence with passion, and care for our people and customers.

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