Senior Incident Management Specialist

5 days ago


Melbourne, Victoria, Australia beBeeOperations Full time $110,000 - $155,000
Job Title:

Incident Operations Lead

We are seeking an experienced Incident Operations Leader to oversee the incident and issue management processes, ensuring timely identification, recording, and resolution of incidents.

Key Responsibilities:
  • Lead day-to-day management of incident response activities, coordinating across business units to investigate, analyze, and remediate incidents.
  • Manage and track progress of incident resolution, ensuring timely closure and escalation of risks or delays to senior management.
  • Collaborate with cross-functional teams to ensure compliance with regulatory obligations and drive down incident volume.
  • Support and maintain the Governance, Risk, and Compliance system, ensuring data accuracy and performing quality assurance checks.
  • Conduct trend analysis and prepare regular reporting for senior stakeholders on incident patterns and performance against targets.
Requirements:
  • 5+ years of experience in operations management, with a solid understanding of risk, compliance, and incident management in superannuation or the broader financial services sector.
  • Experience in coordinating cross-functional activities or projects, including stakeholder engagement and reporting.
  • Strong familiarity with Governance, Risk, and Compliance systems and incident management frameworks.
  • Excellent analytical and problem-solving skills; capable of interpreting complex data and identifying trends.
  • Tertiary qualifications in a business-related discipline.
  • Previous experience in incident remediation or issue management roles within superannuation.
  • Familiarity with automated workflows, reporting, and dashboards in Governance, Risk, and Compliance systems.
  • Proficiency with Microsoft Office Suite and data analysis tools.
  • A proactive, solutions-focused approach and ability to prioritize effectively in a fast-paced environment.


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