
Senior Incident Management Specialist
5 days ago
Incident Operations Lead
We are seeking an experienced Incident Operations Leader to oversee the incident and issue management processes, ensuring timely identification, recording, and resolution of incidents.
Key Responsibilities:- Lead day-to-day management of incident response activities, coordinating across business units to investigate, analyze, and remediate incidents.
- Manage and track progress of incident resolution, ensuring timely closure and escalation of risks or delays to senior management.
- Collaborate with cross-functional teams to ensure compliance with regulatory obligations and drive down incident volume.
- Support and maintain the Governance, Risk, and Compliance system, ensuring data accuracy and performing quality assurance checks.
- Conduct trend analysis and prepare regular reporting for senior stakeholders on incident patterns and performance against targets.
- 5+ years of experience in operations management, with a solid understanding of risk, compliance, and incident management in superannuation or the broader financial services sector.
- Experience in coordinating cross-functional activities or projects, including stakeholder engagement and reporting.
- Strong familiarity with Governance, Risk, and Compliance systems and incident management frameworks.
- Excellent analytical and problem-solving skills; capable of interpreting complex data and identifying trends.
- Tertiary qualifications in a business-related discipline.
- Previous experience in incident remediation or issue management roles within superannuation.
- Familiarity with automated workflows, reporting, and dashboards in Governance, Risk, and Compliance systems.
- Proficiency with Microsoft Office Suite and data analysis tools.
- A proactive, solutions-focused approach and ability to prioritize effectively in a fast-paced environment.
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