Incident Manager

2 days ago


Melbourne, Victoria, Australia beBeeRisk Full time $90,000 - $118,000
Incident Management Specialist

The Incident Management Specialist plays a vital role in the end-to-end management of incidents. This critical position is responsible for providing guidance and support to stakeholders in assessing the nature and impact of incidents.

Key Responsibilities:
  • Conduct initial investigations with incident owners, gathering information to assess the nature and impact of incidents.
  • Perform root cause analysis and identify opportunities for process or control improvements where applicable.
  • Assist in identifying and developing sustainable solutions to prevent future incidents.
  • Monitor incidents proactively, ensuring they are managed effectively and all key activities are completed on time and to the required standard.
  • Maintain the integrity of incident and breach reporting data to support accurate reporting and generate insights that improve decision-making.
Requirements:
  • Minimum 3 years' experience in operations, Risk or Compliance, preferably in financial services.
  • Superannuation experience highly advantageous.
  • Experience in incident, breach and/or fraud management highly desirable, including use of GRC technologies.
  • Working knowledge of risk and compliance frameworks, including incident and breach management.
  • Strong understanding of controls management practices, including root cause analysis.
  • Critical thinker with strong analytical and problem-solving skills and a structured approach to solving problems.
  • Strong written and oral communication/interpersonal skills with the ability to present ideas to a range of audiences.
  • Excellent stakeholder engagement and management skills with the ability to build and maintain relationships.


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