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Incident Management Specialist
3 weeks ago
Job Overview:
The Incident Operations Lead will oversee historical incident management processes, ensuring timely identification, recording, and resolution. This includes coordination across a broad stakeholder base.
This role is ideal for someone with project management experience, strong coordination skills, and a background in incident or issue management within the financial services sector.
Key Responsibilities:
- Lead day-to-day management of incident response activities, coordinating across business units to investigate, analyze, and remediate incidents.
- Manage and track progress of incident resolution, ensuring timely closure and escalation of risks or delays to senior management.
- Collaborate with cross-functional teams to ensure compliance with regulatory obligations and drive down incident volume.
- Support and maintain the Governance, Risk and Compliance system, ensuring data accuracy and performing quality assurance checks.
- Conduct trend analysis and prepare regular reporting for senior stakeholders on incident patterns and performance against targets.
- Coordinate and engage a large stakeholder group involved in incident management workflows.
Requirements:
- 5+ years of experience in operations management with a solid understanding of risk, compliance, and incident management in superannuation or the broader financial services sector.
- Experience in coordinating cross-functional activities or projects, including stakeholder engagement and reporting.
- Strong familiarity with GRC systems and incident management frameworks.
- Excellent analytical and problem-solving skills; capable of interpreting complex data and identifying trends.
- High attention to detail and strong verbal and written communication skills.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- Collaborative team culture with a focus on stakeholder satisfaction.
- Flexible working arrangements to support work-life balance.
How To Apply:
- Review the job requirements and qualifications.
- Update your resume and cover letter to align with the job requirements.
- Submit your application through our online portal.
